Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
348 Review(s)
4.97
Jennifer Kay H
April 6, 2024
James was with me through the entire process, anticipating questions I had and providing options to help with my decisions. His kindness and his professional knowledge made this experience positive and successful.
Reply from James A McVey | Loan Officer | Primary Residential Mortgage, Inc.: Thank you Jennifer, and welcome to TN!!!
Megumi P
March 29, 2024
Very informative and helped us through the process with so much patience and made it stress free. Very knowledgeable in what he does and is top notch! Highly recommend!
Reply from James A McVey | Loan Officer | Primary Residential Mortgage, Inc.: I truly appreciate your kind words, Megumi. I'm delighted to hear that you found the mortgage process informative and stress-free with me. It was a pleasure to assist you. Your satisfaction is my top priority and I'm thrilled to know that I was able to meet your expectations. Thank you for your recommendation and for giving me the opportunity to serve you. Looking forward to assisting you again in the future. Best, James A McVey.
Jennifer G
March 27, 2024
Always a pleasure to work with you and your team
Reply from James A McVey: I truly appreciate your kind words, Jennifer. It's always a great pleasure for my team and I to work with you too. We strive to provide the best service possible and your 5-star rating encourages us to keep doing our best. Thank you for taking the time to leave this review. We look forward to assisting you again in the future.
Linda Carol H
March 11, 2024
James and his office staff were very helpful in completing my paperwork online. They answered all my questions in a timely matter. I highly recommend l James McVey and his office.
Reply from James A McVey: I am sincerely pleased to hear that you found our service satisfying, Linda. Your positive feedback is very much appreciated. Our aim at Primary Residential Mortgage, Inc. is always to make transactions as simple and efficient as possible. We are happy we could meet your expectations. Please, do not hesitate to reach out if you have any other questions or if there's anything else we can assist you with in the future. Thanks again for your recommendation and for being our valued customer.
Tracie L
March 7, 2024
Love working with you guys, you all make the process smooth.
Reply from James A McVey: I sincerely appreciate your kind words, Tracie. It's very rewarding to hear that you found our process at Primary Residential Mortgage, Inc. to be smooth. Our team strives to provide a seamless and pleasant experience for everyone. We look forward to assisting you again in the future. Thank you for the 5-star review!
Best Regards,
James A McVey