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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

351 Review(s)
4.97
Jennifer L October 14, 2021
James McVey and his entire team is great to work with you. They help you out through the entire process in refinancing your mortgage or even getting a mortgage. He even called the day we signed all the paperwork to make sure that the process went good as well and to make sure we did not have any further questions.
Reply from James A McVey: Thank you so much Jennifer, happy to help!
John R July 28, 2021
James is the man and has taken great care of me on my home loan and refinance. He is a great communicator and explains things clearly so you can understand the process. He will return texts, emails, and calls promptly. I will recommend him and the rest of the team any time I can for anyone looking for a home loan or Refinance. I will be a customer for life
Reply from James A McVey: Thanks John!!
Tracy V September 30, 2020
James, God bless you & your team. At 1st I was a nervous wrecked cried every time I talked to you. Because all of this was foreign to me (1st time home buyer) & I cried. But you assured me that it was going to be ok, & u walked me through certain steps. That made me comfortable & you were very patient with me. You told me if I had questions to ask, that is what you was hear for. So I put my trust in God, you & my realtor. I hope I didn't get on your nerves too much. Thank you so much.
Reply from James A McVey: Loved working with you, so glad you were able to get into a house!
Kim S May 17, 2024
I am a realtor and was working with a first time buyer. I must say this is one of the smoothest transactions I have been involved with. James and his staff were excellent at communication And got the loan done for my buyers earlier than expected. It was a Pleasure to work with them and the closing was an extremely smooth process! Thank you Kim Smith Highlands Elite RE Crossville TN
Jarrett Wade L May 10, 2024
James got my business because he made everything very easy and helped me fully understand the financial details every step of the way - JL
Reply from James A McVey | Loan Officer | Primary Residential Mortgage, Inc.: Thank you Jarrett, happy for you my dude!