Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1177 Review(s)
4.89
Mariah M
April 11, 2024
Frank stayed in the know with everything and communication was clear through the whole process!
Reply from Frank Lowe: I'm absolutely thrilled to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc. Maintaining clear communication throughout the entire process is something I strive for with all my clients and I'm glad that it made your experience a pleasant one. Thank you for your 5-star rating and review, Mariah. It was truly a pleasure serving you.
Angela Z
April 11, 2024
Great job as always!
Reply from Keith Zwickl | Loan Officer | Primary Residential Mortgage, Inc.: I'm very glad to hear you were satisfied with our work, Angela! Customer satisfaction is always our top priority at Primary Residential Mortgage, Inc. We look forward to being of service to you again in the future. Thank you for the positive feedback and the 5-star rating!
Kelly R Y
April 9, 2024
We closed in 17 days. It was extremely smooth and he took so much stress away through the whole process.
Reply from Keith Zwickl: I'm thrilled to hear that your experience was smooth and stress-free, Kelly. It was my pleasure to assist you and I'm glad we were able to close in such a timely manner. Thank you for your 5-star rating and for choosing Primary Residential Mortgage, Inc. for your home financing needs. I look forward to the opportunity to work with you again in the future.
Marie G
April 4, 2024
Jeff is easy for my clients to relate to, completely thorough, attentive, and prompt at keeping me informed on progress of loan and pre approval process.
Reply from Jeffery Morrison: I'm sincerely glad to hear that your experience with the loan and pre-approval process was smooth and satisfactory. Your feedback makes me strive to be even more diligent and thorough in my work. Thank you for choosing Primary Residential Mortgage, Inc., Marie. I look forward to serving any of your future mortgage needs.
Anthony Tyler R
February 26, 2024
When I send a client to Megan and Frank I know they will get to the closing table, and get to the closing table satisfied with their experience! They are very professional and timely and great communicators! 10/10!!!
Reply from Frank Lowe: Thank you so much for the glowing review, Anthony! We're thrilled to know that you have been satisfied with our services. It's our priority to ensure that our clients have a smooth experience until the closing table. Your trust in our professionalism and communication skills means a lot to us. We aim to maintain and further improve our services to meet, if not exceed, your expectations. Thank you again for the perfect rating!