Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1686 Review(s)
4.92
Randi C
March 28, 2024
Everything went perfectly . The only thing that I didn't know was at the end when we were cleared to close but the buyers agent let me know. Thanks great job !!
Reply from Brian Kesler: I'm delighted to hear that your experience with Primary Residential Mortgage, Inc. overall went smoothly. We endeavor to provide seamless service and your feedback helps us improve. I apologize for any confusion regarding the final clearance to close. We'll aim to improve our communication in this area for our future dealings. Thank you for your review, Randi. Your praise means a great deal to us. We look forward to any future opportunities to assist you.
Evan G
March 28, 2024
My wife and I were buying our first home and had a very limited understanding on how to do so. I was connected with Jeff, and not only did he work with us over the whole process, he answered ALL of our questions, and was able to chat any time of the day. Jeff even showed up at closing to celebrate with us.
Reply from Jeff Gunther: I'm incredibly grateful for your kind words, Evan. It was a pleasure to guide you and your wife through this process, and I'm delighted to know that you felt supported every step of the way. It's always my goal to ensure my clients have a clear understanding of the home buying process, and I'm thrilled to hear I was able to achieve this with you. The closing day was certainly a highlight for me as well - nothing more rewarding than seeing my clients' joy as they embark on this new journey. Thank you for choosing Primary Residential Mortgage, Inc. and for your high rating. If you ever have more questions in the future, know that I'm always here to help.
Danika R
March 27, 2024
Jeff and his entire team went above and beyond to make sure we had the info we needed. Our situation was a bit complicated as we had an offer contingent on the sale of our condo, so it was great to have such an experienced, responsive team helping us.
Reply from Jeff Gunther: I'm truly grateful for your kind words, Danika. It's always rewarding to navigate complex situations and provide the necessary support for our clients. Our team at Primary Residential Mortgage, Inc. is always ready to go above and beyond to make sure all the pieces fit together smoothly. Your feedback reaffirms the hard work we put in every day. Thank you again for taking the time to share your experience with us. We look forward to serving you in the future.
Jonathan S
March 26, 2024
They did a great job helping us close within two weeks.
Reply from Jeff Gunther: I'm thrilled to hear that you're pleased with our service, Jonathan. We at Primary Residential Mortgage, Inc. always strive to make the home buying process as smooth and efficient as possible. Your feedback is greatly appreciated and it was a pleasure helping you close quickly. Please don't hesitate to reach out if you need anything else in the future.
Nicole D
March 23, 2024
Extremely responsive, flexible and great to work with! Jeff and his team turned around a very fast closing and were easy to communicate with and very informative
Reply from Jeff Gunther: I'm truly glad to hear you had such a positive experience, Nicole! My team and I at Primary Residential Mortgage, Inc. strive to deliver a quick, efficient, and informative process for our clients. It was a pleasure to work with you and we appreciate your feedback. Thank you for giving us a perfect rating. Please remember us for any of your future mortgage needs.