Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
660 Review(s)
4.97
Pamela M
February 23, 2024
Great transaction!
No bumps....smooth as silk!!!!
Reply from Chad Bernard: I'm thrilled to hear about your positive experience, Pamela! Thank you for your kind words and the five-star rating. It was a pleasure to ensure your transaction went as smoothly as possible. Do remember, Primary Residential Mortgage, Inc. is always here to assist you with your mortgage needs. Looking forward to our continued business relationship. All the best.
Abby Michelle S
February 22, 2024
Always easy to get a hold of. Answered any questions we had big or small. Really appreciate his services and him as a person
Reply from Chad Bernard: Thank you so much for your kind words, Abby. I'm glad I could be of service and answer all your questions. I strive to be readily available for my clients and am glad I was able to meet your expectations. It was my pleasure working with you and ensuring your needs were met. Thank you for choosing me and Primary Residential Mortgage, Inc. for your mortgage needs. I look forward to the opportunity to work with you again in the future. Best, Chad Bernard.
Ann H
February 18, 2024
Chad is very knowledgeable, patient,and personable. He explains and makes everything easy.
Reply from Chad Bernard: I'm truly grateful for your kind words, Ann. It was my pleasure to be able to assist you and I'm thrilled to hear that you found the process to be easy and understandable. I take pride in being able to provide clear, patient and personable service to all my clients. Your positive feedback means a lot to me and Primary Residential Mortgage, Inc. Thank you once again for the 5-star review.
James C S
February 16, 2024
Chad made the entire process as streamlined as possible, explained everything with thorough detail and honesty, and guided us through a very daunting scenario with peace of mind and ease.
Reply from Chad Bernard: I sincerely appreciate your positive feedback, James. I'm glad to hear that the process was seamless and comprehensible for you. At Primary Residential Mortgage, Inc., we strive to provide our clients with the utmost transparency and ease in every situation. Your satisfaction is our utmost reward. Should you need any further assistance, don't hesitate to reach out. Thank you once again for the stellar rating.
Marisa A V
February 16, 2024
Chad made the whole experience so smooth! He was always available for calls and texts, and truly made me feel valued as his client. I went into this process knowing almost nothing about the home buying process and Chad was there step by step to secure the loan. He got us to close in just 3 weeks! This was truly such a good experience; couldn't recommend him enough.
Reply from Chad Bernard: I'm sincerely grateful for your thoughtful review, Marisa. It was my pleasure to guide you through the home buying process. Ensuring that my clients feel valued and well-informed is always my top priority. I'm thrilled to hear that your experience was smooth and efficient, and I'm glad we could secure your loan and close in just 3 weeks. Your recommendation means a lot to me and the entire team at Primary Residential Mortgage, Inc. Thank you for choosing us, and remember, I'm always here should you need assistance in the future.