Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
249 Review(s)
4.95
JP B
March 12, 2024
Thank you for making this deal happen. Amazing service and super quick turn on a deal another lender said he couldn’t make happen. I’ll be bringing you more business.
Reply from Eric Whitaker: I'm absolutely thrilled to hear that you had such a positive experience with Primary Residential Mortgage, Inc. Your feedback makes all our efforts worthwhile. It's fantastic to know I could help make your deal happen, especially when another lender couldn't. Looking forward to working on more business with you in the future, JP. Thank you for the stellar rating!
Charles S
February 29, 2024
Eric went out of his way to make sure all was in order for our closing.
Reply from Eric Whitaker: I'm sincerely grateful for your wonderful review, Charles. It was my pleasure to ensure everything was in order for your closing. Your satisfaction is my top priority, and I'm thrilled to see it reflected in your 5-star rating. I look forward to the opportunity to assist you with any future mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc.
Mark M
February 29, 2024
Quick responses when I had questions, super friendly, very knowledgeable/informative.
Reply from Eric Whitaker: Mark, I highly appreciate your positive feedback. It is always rewarding to know that my responsiveness, friendliness, and knowledge have been useful in your process. Your satisfaction is my top priority. Thank you again for choosing Primary Residential Mortgage, Inc. If you need anything else, don't hesitate to reach out.
Josiah H
February 18, 2024
Very communicative and prompt.
Reply from Eric Whitaker: Thank you, Josiah, for taking the time to share your experience with us at Primary Residential Mortgage, Inc. I'm glad to hear that you appreciated my communication and promptness. It's my goal to provide clear and timely communication to all my clients. I hope to assist you with future needs. Have a great day!
Jennifer Arias S
February 16, 2024
Excellent service, I had some personal bumps along the way but Eric walked me thru them and we were able to get it resolved. Finally was able to complete the refinancing process. Highly recommend Eric!!! The closing was excellent, we would gladly work with the whole PRMI team again.
Reply from Eric Whitaker: I'm thrilled to hear that you had a positive experience, Jennifer. It's always my goal to guide clients through any hurdles they might encounter, and I'm glad I could do that for you. It was a pleasure helping you with the refinancing process and I'm glad we were able to see it through to a successful conclusion. Your recommendation means a lot to me and the entire team at Primary Residential Mortgage, Inc. We look forward to assisting you again in the future. Thank you for your kind words and the top rating!