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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

220 Review(s)
4.97
Jacob Fernandez May 28, 2024
I was helped through every step of the process and was explained how everything worked very smoothly to where I could understand myself. I'm sure I asked the same questions so many times and she was great with answering it each time excellent response time too. Always thought it'd take time to get replies back but was responded instantly everytime it was very impressive and made me feel important thank you for the help my living situations before were very rough so glad to finally be out of it thank you again for the help!!
Reply from Toby Leal: Hi Jacob, Thank you so much for the 5-star rating and for sharing your positive experience. It's my utmost priority to ensure that the mortgage process is smooth and comprehensible, and I'm thrilled to hear that you felt well-supported and promptly attended to at each step. Don't worry about asking the same questions; it's important to me that you understand everything and feel confident in your decisions. Your feeling of importance isn't just a perception, it's a reality. Every client I assist at Primary Residential Mortgage, Inc. is crucial to us. It's deeply gratifying to know that I could assist in improving your living situation. Remember, I'm here if you need help in the future or have more questions. Thank you again, and enjoy your new home! Toby Leal
Norma Garza May 1, 2024
Thank you Toby… I enjoyed working with you.
Dana Leslie Dimes April 24, 2024
This was my first home buying experience and Toby was very helpful and patient with me. This was so much easier than I had imagined. Thank you so very much Toby
Reply from Toby Leal: I'm thrilled to hear that your first home buying experience was easier than expected, Dana. I was more than happy to guide you through the process and provide assistance where needed. Your kind words and 5-star rating mean a lot to me. If you have any other questions or need further help in the future, don't hesitate to get in touch. Thanks again for choosing Primary Residential Mortgage, Inc. Enjoy your new home! - Toby Leal
Floyd Minor Jr April 15, 2024
The speed of closing the deal and professionalism
Reply from Toby Leal: I'm incredibly grateful for your kind words and high rating, Floyd. I'm delighted to hear you were satisfied with the speed and professionalism involved in closing the deal. At Primary Residential Mortgage, Inc., we aim to provide the best possible service to our clients. If you have any more mortgage needs in the future, don't hesitate to reach out. I'm here to help! All the best, Toby Leal.
Celina Minor April 11, 2024
Toby is a pleasure to work with. She is friendly professional and knowledgeable. Toby is always here to help in all aspects of this process. We have had two experiences doing business with her and I will definitely recommend her to others! Thank you Toby! You are awesome!
Reply from Toby Leal: I'm really glad to hear that you had such a positive experience, Celina! It's always my priority to make the mortgage process as smooth and straightforward as possible, and I'm happy to hear that you've found this to be the case. Thank you for your kind review and for recommending me to others, it truly means a lot. I'm here to assist with any future mortgage needs you might have. Many thanks, Celina!