Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
219 Review(s)
4.96
Selina G
March 29, 2024
Efficient and communicates updates regularly.
Melanie M
March 5, 2024
Very impressed with how hard she worked to get me to close with my home loan on time. Especially with such short notice. Will definitely be recommending!
Reply from Toby Leal: I'm sincerely delighted to hear about your positive experience, Melanie. It was an absolute pleasure working for you and helping you close your home loan on time. Your kind words and recommendation mean a lot to me and the entire team at Primary Residential Mortgage, Inc. Thank you for trusting me with such an important transaction. Looking forward to assisting you again in the future. Best, Toby Leal.
Joanne Z
February 19, 2024
Toby did an amazing job. I’m so grateful she got us to closing in a timely fashion. I am extremely satisfied and so are my clients.
Reply from Toby Leal: I'm thrilled to hear that you and your clients had a satisfactory experience with us, Joanne! Your feedback is truly appreciated. Ensuring a timely and smooth closing process is one of our top priorities at Primary Residential Mortgage, Inc. Thank you for the 5-star rating and your kind words. Looking forward to assisting you in the future.
Collin W
February 12, 2024
Professional
Great communication
Assisted with any questions we had
Reply from Toby Leal: I'm truly grateful for your review, Collin. It was a pleasure helping you with your queries and ensuring you had a clear understanding of the process. Your satisfaction is my top priority, and I'm delighted to know that you appreciated the level of communication and professionalism. It's reviews like yours that remind me why I love what I do at Primary Residential Mortgage, Inc. Thank you for taking the time to share your experience, and please don't hesitate to reach out if you need any further assistance.
Janet R
February 9, 2024
Thank you so much for always answering a text or call, even on the weekends, You are wonderful!!!
Reply from Toby Leal: I'm truly humbled by your kind words, Janet. I'm glad to know that I was able to help and provide the service you needed, even during the weekends. Here at Primary Residential Mortgage, Inc., we try to go the extra mile for our clients. Your 5-star rating and positive feedback mean a lot. Thank you once again!