Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
219 Review(s)
4.96
Bianca A
February 2, 2024
She was very quick with information we needed and was available to answer all our questions we had!
Reply from Toby Leal: I'm delighted to hear about your positive experience, Bianca. My goal at Primary Residential Mortgage, Inc. is to provide prompt and clear information to all our clients. I'm glad I was able to assist you effectively. Please feel free to reach out anytime if you have any more questions. Your satisfaction is our top priority. Thank you for the perfect rating!
Silvia M V
February 2, 2024
She was very nice & polite. She would send me messages and emails to let me know the next step. She gave me her personal number, if I had any questions or problems.
Reply from Toby Leal: I truly appreciate your kind words, Silvia. It was a pleasure assisting you throughout the process. Communication is key and I'm glad you found our updates helpful. At Primary Residential Mortgage, Inc., we strive to keep our clients informed at every step. Please don't hesitate to reach out if you need anything else in the future. Thanks again for your 5-star review!
Monica A
January 9, 2024
Wonderful to work with.
Highly experienced.
Helped me every step of the process.
Reply from Toby Leal: Thank you very much, Monica, for your kind words and the 5-star rating. It was a pleasure assisting you throughout the process. I'm grateful for your confidence in Primary Residential Mortgage, Inc. and myself. Remember, I'm always here to help with any future mortgage needs. Thanks again for your support!
Jennifer S
December 21, 2023
Toby was awesome!
Reply from Toby Leal: I'm incredibly grateful for your kind words and high rating, Jennifer. I strive to provide the best service to all clients, and I'm delighted that I was able to meet your expectations. Should you need further assistance with any mortgage services in the future, please don't hesitate to reach out. Thank you for choosing Primary Residential Mortgage, Inc.
Arnulf Timothy L
December 15, 2023
Communication!! As a client that's really all I can ask for, Toby definitely checked that box!
Reply from Toby Leal: I'm absolutely thrilled to hear that you were satisfied with our communication process, Arnulf. Seeing such gracious feedback motivates me to continue providing the best services I possibly can. Your 5-star rating means a lot to me and to all of us at Primary Residential Mortgage, Inc. We hope to assist you again in the future. Thank you for trusting us! - Toby Leal.