Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
26 Review(s)
5.0
Terry L December 28, 2024
Ashlon was amazing! Her customer service skills were exemplary! She was ready to help at a moment's notice. She always has a smile on her voice. Ashlon always went the extra mile and did everything she could do to make sure that my wife and I felt like we were her most important clients, even though we knew she had many. She was very personable, yet super professional. She explained things in great detail, in laymen's terms, so that we could understand each step of the process. We could not have been more pleased in our interaction with Ashlon. We will definitely recommend her to others!!!
Reply from Ashlon Snipes: Terry, your review truly made my day! I'm overjoyed to hear about your positive experience with me at Primary Residential Mortgage, Inc. It has been an absolute pleasure to assist you and your wife. I pride myself on making sure every client feels like they're my most important one, and I'm delighted to know I achieved this with you. Your feedback encourages me to continue providing the best possible service to all my clients. Rest assured, I will continue to explain each step in detail, keeping it as simple as possible, and always be ready to assist at a moment's notice. Thank you for your kind words and for recommending me. I'm looking forward to assisting friends and family you might refer in the future. Stay in touch! - Ashlon Snipes.
Coletta December 5, 2024
Ashlon was a joy to work with. She kept all parties moving and working towards the closing . She kept sll all parties informed on the status and any requirements needed . I appreciate the working relationship we have and look forward to more closings jn the future. Thank you Ashlon
Reply from Ashlon Snipes: I'm thrilled to hear such positive feedback, Coletta! It was great working with you on this project. I strive to keep everyone informed and moving towards our common goal, and I'm glad to see it appreciated. It's wonderful to hear that you're looking forward to more future closings. I'm also looking forward to continuing our working relationship. Thank you for your kind words and for giving us a perfect rating!
Melinda December 4, 2024
Ashlon did a great job of keeping everyone informed and making this a smooth transaction.
Reply from Ashlon Snipes: I'm thrilled to hear your experience with Primary Residential Mortgage, Inc. was smooth and informative. Ensuring clear communication and a seamless transaction is always my goal. I appreciate your kind words and the perfect rating, Melinda. I look forward to helping you with any future mortgage needs. Thanks for taking the time to write a review!
Consuelo December 2, 2024
I absolutely love working with Ashlon!
She was promt on ever task. She made sure everything on her side was running smooth and on-time. I look forward to working with her again!!
Reply from Ashlon Snipes: I'm thrilled to hear such positive feedback, Consuelo! I'm glad that I was able to provide a smooth and timely experience for you. Thank you for giving Primary Residential Mortgage, Inc. and myself such a high rating. I too look forward to working with you again in the future! Your satisfaction is my top priority. Thanks again for your kind words.
Dulce December 2, 2024
For us, we liked the treatment and attention in explaining everything as the process progressed and helping us explain the applications and as each step progressed, with pleasure and kindness, patience in attention so that one understands each step very easily. Thank you.
Reply from Ashlon Snipes: I'm thrilled to hear that you had such a positive experience with us, Dulce! Your feedback is truly valued. It's my job to ensure that our clients are fully informed and comfortable every step of the way during the process, and I'm glad to hear I was successful in doing that for you. Your kind words mean a lot to me and to everyone here at Primary Residential Mortgage, Inc. Thank you for taking the time to share your experience.