Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
377 Review(s)
4.99
Jorge E S
September 8, 2023
His determination to get thru any obstacles in moving the home buying process forward. Silas returned calls and emails promptly . He advised us on what to expect at closing and what the requirements would be. It was a pleasure working with Silas at PRMI .
Reply from Silas Sutton: I'm incredibly grateful for your kind words, Jorge. I'm pleased to hear that you appreciated my determination through the home buying process. Your satisfaction is my top priority, and it was my pleasure to guide you on what to expect at closing and the requirements needed. I strive to ensure communication is prompt and effective, so I'm thrilled that you found my responses timely. I had a great time working with you as well at PRMI. Thank you for taking the time to leave such a wonderful review and for giving me a perfect rating. It means a lot to me.
Sarah A
September 8, 2023
Attentive and professional
Reply from Silas Sutton: I'm incredibly grateful for your kind words and high rating, Sarah. It was truly my pleasure to assist you. I strive to maintain professionalism and attentiveness in all my dealings, and I'm glad you noticed. If you need anything else in the future, don't hesitate to reach out. Thanks again for choosing Primary Residential Mortgage, Inc.
Joyce R S
August 30, 2023
Silas, responded each time we reached out to him with questions.
And assured us of continued assistance if needed after the closing. We thank him and his assistant Heather.
Reply from Silas Sutton: I'm thrilled to hear that you had a positive experience with me. Your satisfaction is my priority, and as such, I'm glad I was able to assist with your questions. Please know that Heather and I are always here for any future support you may need. Thank you for choosing Primary Residential Mortgage, Inc., and for your kind review.
Nicole Sheehan
August 19, 2023
As first time home buyers, my fiancé and I were overwhelmed to say the least. After every conversation, Silas took the extra time to ensure we actually understood our options, broke down the lingo, and answered all of our questions with ease. I honestly don’t know how other lenders keep up with this man?! Silas was unbelievably timely and moved mountains when “the one” came on the market. The work ethic, passion and knowledge Silas and his team (special s/o to Heather) have to offer their clients is unmatched. It was truly a pleasure!!
John T D
August 19, 2023
Talk about feeling confident!! After every conversation, Silas went above and beyond to make sure we understand our options, broke down the lingo and made us feel like we had all of the pieces to make the right decision for us. Not to mention, he was always ready to answer any question we had!!
Reply from Silas Sutton: I'm truly humbled by your kind words, John. It's always my aim to ensure my clients feel comfortable and confident throughout the entire mortgage process. Breaking down complex terms and providing clear options is part of that commitment. I'm thrilled to hear that you felt well-informed and ready to make the right decision. It was a pleasure working with you and don't hesitate to reach out if you have more questions in the future. Thank you for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a fantastic review.