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Client Reviews

Overall Rating:

157 Review(s)
4.96
Adrieanne R February 18, 2024
Nhi did such a wonderful job at explaining everything to where my husband and I were able to understand easily what was needed. She was amazing at keeping in contact with both of us and getting back to us right away if we had any questions
Reply from Nhi Herrera: I'm truly grateful for your kind words, Adrieanne. It gives me great satisfaction to know that you and your husband had a smooth experience with me at Primary Residential Mortgage, Inc. Ensuring that my clients fully understand every step of the process is my top priority, so I'm delighted that my explanations were clear and helpful. Thank you for the perfect rating. Please don't hesitate to reach out if you have any more questions in the future.
Serena B February 16, 2024
Nhi, you were absolutely amazing. The buyers loved you. I loved that I felt informed throughout the entire process - I appreciated that you answer your phone!! Those late night calls were actually a thing for us. Thank you again. The clients are so happy
Reply from Nhi Herrera: I am incredibly grateful for your kind words, Serena. It was a pleasure to guide you and your buyers throughout the entire process and I'm always here to answer your calls, no matter the time! Knowing that you all felt informed and satisfied with my services truly makes my day. I look forward to providing the same level of service in the future. Thank you for choosing Primary Residential Mortgage, Inc.
Jacqueline C February 8, 2024
Nhi was attentive and answered all of my questions. As a first time home buyer I greatly appreciated her guidance throughout this process. I felt like I was in great hands and everything went so smoothly because of Nhi. She rocks!
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm overwhelmed by your kind words, Jackie! It was a real pleasure to guide you through your first home buying experience. I am delighted to hear that you found the process smooth and felt well taken care of. I'm here for any future questions or needs you may have. Thank you for the 5-star rating!
Elexis S L February 5, 2024
We had an incredible experience with Nhi! They were not just timely and responsive, but also went above and beyond in answering all our questions. Their expertise made the home-buying process smooth, and we're grateful for their outstanding service. We will definitely be recommending Nhi to our friends and family for future purchases.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much, Lexi, for the awesome review! I'm thrilled to hear that you had an incredible experience with us. I'm so glad that we were able to make the home-buying process smooth and enjoyable for you and Jacob. You guys were such a pleasure to work with! Congrats again on your first home!
Kim P January 29, 2024
Nhi Gave us constant updates & pushed the buyers file thru to close earlier than on contract. Seller & I are so thankful 😀
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much, Kim! I'm glad we were able to close early per your seller's request! Congrats to you and your sellers! :)