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Client Reviews

Overall Rating:

236 Review(s)
4.97
John Peralta
June 30, 2025
Nhi Herrera was absolutely amazing to work with! I moved from out of state to New Mexico and she really explained everything in detail, provided all kinds of options/scenarios and made the entire mortgage process smooth and problem free. I highly recommend working with Nhi and her team! If there were more than five stars she would deserve them all!
Reply from Owner: John, thank you so much for your wonderful review! I’m so glad I could help make your move to New Mexico and the mortgage process smooth and stress-free. It was truly a pleasure working with you and helping you explore the best options for your new home. Your kind words mean so much — and if you ever need anything in the future, I’m always here to help. Welcome again to New Mexico!
John
June 29, 2025
Nhi Herrera was absolutely amazing to work with! I moved from out of state to New Mexico and she really explained everything in detail, provided all kinds of options/scenarios and made the entire mortgage process smooth and problem free. I highly recommend working with Nhi and her team!
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much for your wonderful review! I’m so glad I could help make your move to New Mexico and the mortgage process smooth and stress-free. It was truly a pleasure working with you and helping you explore the best options for your new home. Your kind words mean so much — and if you ever need anything in the future, I’m always here to help. Welcome again to New Mexico!
Antonio William
June 25, 2025
Nhi was easy to work with. Her expertise and constant communication by either email, text, phone, and in person made this purchase very easy. Nhi took her time to show us all the numbers dealing with the house. Thank You Nhi for helping us get the house of our dreams.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much, Tony & Peggy, for your kind words! It was a pleasure working with you, and I’m glad my communication and guidance helped make the process smoother. I always want my clients to feel comfortable and confident with every detail. If you ever need anything in the future, don’t hesitate to reach out. Congratulations again on your new home!
Toby Chiu
June 26, 2025
Nhi went above and beyond in her professional duties to help me prepare a pre-approval letter on short notice for a unique home buying situation (on same day of submitting the required documents). With her professionalism and dedication to clients, she is someone you will want to have on your team during the home buying process. She explained the process clearly, including different loan options that could fit my monthly payment budget.
Reply from Owner: Toby, thank you so much for taking the time to share your experience! I’m really glad I could help you quickly and clearly, especially in a unique situation like yours. It was a pleasure working with you, and I’m happy we could find options that fit your needs. If you ever have more questions or need anything down the road, I’m always here to help!
Pearl Romero
June 19, 2025
Nhi was incredible during our home buying process! She answered every question we had for her. If she was ever unavailable when we called, she always got back to us very quickly. She is kind and very knowledgeable in what she does! Closing on a house ( being a generally stressful process) Nhi truly put our minds at ease and made the experience less stressful. She is incredible at what she does, we couldn’t recommend her enough!
Reply from Owner: Pearl & Michael, thank you so much for your kind words! It truly means a lot to me that I could help make your home buying process feel smoother and less stressful. I'm so glad I could be part of this exciting chapter in your lives. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you lots of happiness in your new home!