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Client Reviews

Overall Rating:

209 Review(s)
4.97
Mike Cebrero
November 11, 2024
Nhi Is amazing at what she does and always takes her time explaining different terms and concepts that would usually go over my head.
Reply from Nhi Herrera: I'm thrilled to hear that you had a positive experience and found my explanations helpful. It's always my goal to make sure complex terms and concepts are easy to understand. Thank you very much, Mike, for taking the time to leave such a wonderful review and for rating me 5 stars. It was a pleasure working with you at Primary Residential Mortgage, Inc.
Jenny
November 11, 2024
Absolutely thrilled with the experience we had with Nhi our Lender! She was incredibly knowledgeable, supportive, and went above and beyond to make the financing process as smooth as possible. From the initial consultation to the closing day, the team demonstrated remarkable professionalism and efficiency, making sure we were informed and comfortable every step of the way. What truly set them apart was their ability to tailor solutions to fit our unique needs. They offered clear and concise explanations of all options available, helping us make confident decisions without feeling pressured. Communication was always prompt, friendly, and thorough, which is something we valued immensely. Thanks to their dedication and expertise, we were able to secure a great loan rate with terms that exceeded our expectations. I would highly recommend this lender to anyone looking for a seamless, reliable, and pleasant financing experience. We couldn’t be happier with the results!
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much! It's incredibly fulfilling to know that you had a great experience with me and my team! It's always a pleasure assisting you with your investment goals. Here's to more successful projects in the future!
Mary Rita
November 5, 2024
Was a joy working with Nhi, she made our home buying experience easier. Was always ready to help us in every stage of the process. Such a wonderful and smart women.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you, Rita, for your kind words and for taking the time to leave such a wonderful review! It was a pleasure helping you not only purchase, but also refinance your home! I'm always here to help should you have any questions!
Omena
November 1, 2024
She took everything slow when we first started. Had no problems answering every question I had.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm truly delighted to hear about your positive experience, Omena. I always strive to be thorough and patient with all my clients, making sure they understand every step of the process. Thank you for your kind words and the stellar rating! Congrats again!!
Lan
October 16, 2024
I had an awesome experience working with Nhi and her team. Her professionalism stood out from the very beginning, as she was always well-prepared and provided clear, thorough explanations at every step of the process. She truly listened to my needs and concerns, ensuring that every detail was addressed promptly. Her attentiveness made me feel like I was her top priority, even on her vacation!
Reply from Nhi Herrera: Hi Lan, your words truly warmed my heart! I'm thrilled to know you had an awesome experience working with my team and me. Your satisfaction was indeed my top priority, and I'm glad you felt that way. Your feedback only motivates me to continue providing the best service possible. Thanks for trusting Primary Residential Mortgage, Inc. and me. Always feel free to reach out if you need any assistance in the future.