MANAGE YOUR ACCOUNT
Log in to your account online to make a payment, check your loan balance and more.
Our Loan Servicing team is always happy to assist you. If you have questions about managing your account or making a payment, you can also reach us by phone, mail or online. You can also read through our Frequently Asked Questions for help with common issues. To view our current loan fee schedule click here. You can view state-specific important information HERE.
By Mail
Primary Residential Mortgage, Inc.
PO Box 593
Salt Lake City, UT 84110
Meet Our Loan Servicing Department
Our Loan Servicing department is here to help you every step of the way throughout the life of your loan. Watch this short video to learn more about what they can do for you.
FRAUD ALERT
PRMI has become aware of certain unauthorized third parties reaching out to PRMI borrowers claiming to be affiliated with PRMI. If you receive a suspicious text message, email or phone call from an individual alleging they are from PRMI requesting payment information or other personal information, DO NOT WRITE BACK OR ANSWER ANY QUESTIONS. IF IT IS A PHONE CALL, HANG UP IMMEDIATELY. REPORT THE INCIDENT IMMEDIATELY to our Customer Service Team at (800) 748-4424 or [email protected].
FINANCIAL HARDSHIP STATE ASSISTANCE
State assistance may be available to homeowners who are experiencing a financial hardship after January 21, 2020 through Homeowner Assistance Fund programs. For State contact information, please click the link below.