Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
157 Review(s)
4.77
EsperanzaAmor L
December 20, 2023
Lou was very nice and professional. Throughout the process of buying a house he was always available and answered any question we may have had. During closing our experience was fast and easy. We loved working with him because of his great attitude, availability and positivity. We will be recommending him and his team in the future to our peers since our experience was fenomenal.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: That makes me happy. You and your husband we so awesome. You were attentive and anytime we made a request, you two were on top of it. You made my job easy. Congrats on your new house. If you need anything I'm just a call or text away. Enjoy the Holidays in your new home!
Amy Elizabeth P
December 12, 2023
The idea of buying a house was very overwhelming and scary to me and Lou and his amazing team have changed that for the better. During the process Lou and his team were so knowledgeable, supportive, responsive, professional, and very caring. I knew I was in good hands and this was such a relief due to my anxiety and worry. This experience was priceless and I would gladly recommend them to others. This is a big event in most people’s lives and you want the best in your corner. In my opinion Lou, Renea, and Bonnie are stellar!
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: Thank you, Amy. You were a pleasure to work with. My team expresses the same sentiments. If you need anything moving forward, please feel free in reaching out anytime. Congrats on your home!!
Brian P W
October 30, 2023
Lou was always a phone call away and helped us with any questions we had as first time homebuyers .
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: Congrats to you both. Glad you two found the perfect home for you. Moving forward, if you need anything additional... I'm here to help. Thank you!
Jordan G
October 16, 2023
Very knowledgeable and personable loan officer. Lou is always looking out for the best of his customers.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: It was a pleasure working with you Jordan. If you have any questions, or need anything additional I'm just a call/text away. Congrats on your first home!
Henry Wyatt S
August 12, 2023
Better rates than expected!! Thank you Lou for such an easy transaction!
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: That's a great thing! I do appreciate you trusting me with your home purchase. It was easy because you were on top of each request. It takes us all working together. Thank you and congrats on your new home!! If you need anything moving forward, I'm just a call away.