Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
179 Review(s)
4.8
Cody Glen June 9, 2025
Very effiecent process to obtain a loan and reponsive to any needs and any questions that I had.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: Thank you, Cody. It was a pleasure working with you. If you need anything moving forward, I'm just a call or text away. Enjoy your new home!
Meryl May 15, 2025
Lou always answered any questions we had quickly and was always kind. He and his staff made the process less stressful and were all very helpful.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: It was a pleasure working with you and Josh again. Second home in NM, so apparently the roots are growing stronger... no more ice storms or tornadoes. If you need anything moving forward, we are here to help anytime. Thank you!
Amy May 1, 2025
Clients really appreciated your efforts in such a speedy close, despite the bumps along the way in their house selection. They grealy appreciated availability to answer questions they had, and commented they had never had a broker come to their closing before. They appreciated all-around service. These are the reasons I will continue to refer people to your team.
Can you work with me and my clients if I'm in another state?
Thanks.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: Thank you, Amy, for sharing your positive experience and for your continued referrals. I'm thrilled to hear that the clients appreciated the efficient closing process and my availability to address their questions. It's rewarding to know that our all-around service made an impact. I can certainly work with you and your clients even if you're in another state. Please feel free to reach out to discuss how we can collaborate further.
Victor April 28, 2025
Thank you Lou for making this deal happen! I appreciate all your hard work.
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: Always a pleasure working with you. Great communication. I appreciate the kind words, Victor.
Aaron Lucas March 31, 2025
Very easy to work with and always available for questions
Reply from Luray Layne | Loan Officer | Primary Residential Mortgage, Inc.: I'm glad to hear that you found the process easy and that I was able to assist with your questions. Thank you for your positive feedback, Aaron. If you need anything moving forward, let me know.