Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1266 Review(s)
4.82
Ray D
September 20, 2023
John Thomas and his team knocked out three closings in a row in one month. All on time and all where flawless transaction. He is my go to lender.
Billy M
September 16, 2023
Cheri was always friendly and ready to help when ever I needed her.I was very happy to have had that connection it made the process in my opinion easier !I felt like because I had a person to connect with it gave the service a more QUALITY aspect to it.
Reply from Cheri Maloney: Thank you for your kind words, Billy. I'm delighted to hear that you found our connection helpful and that it made the process easier for you. Your satisfaction is my top priority and I am glad that I was able to make the service more tailored to your needs. Your feedback means a lot to me and the team here at Primary Residential Mortgage, Inc. I'm looking forward to working with you again in the future.
Archelle G
September 13, 2023
My experience has been horrible. As a home owner I should be excited about my purchased but this whole experience after settlement has been a nightmare. My agent with your firm has not been working for me to resolve toofing issue with the home in a timely fashion. Ive had to put out more monies then expected not to mention I think hes working for the buyers agent. Im totally disappointed with him and your firm. Hes made tons of money off me from the sell of my previous home and now the purchase of this home.
Reply from John Thomas: I'm sincerely sorry to hear about your negative experience, Archelle. As a service provider, our goal is always to ensure that our customers are fully satisfied, and I apologize if we have not met that standard in your case. Regarding the roofing issue, I assure you that I'm working diligently to resolve this matter swiftly. I understand that unexpected costs can be stressful, and it was never my intention to make this process harder for you. I assure you that your interests are my priority and not those of any other parties involved. I'm truly sorry for any misunderstanding. Please allow me to make this right. I'd appreciate another chance to work on this issue and help you feel more confident and comfortable with your new home purchase.
Edith T E
September 1, 2023
The transaction was handled professionally throughout the process and closed record time, 17 days. The weekly updates are outstanding. Thanks
Michele B
August 27, 2023
It’s always a pleasure working with you and your team!