Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
710 Review(s)
4.87
Catherine Usevitch
November 3, 2023
Prompt and responsive, great team, very fast closing process, great online portal, answered my questions. Would definitely get a loan here again!
Catherine Aldous U
November 3, 2023
Communicative, prompt responses, explained the process well, patient with my many detailed questions, friendly, great team
Reply from Dale Stanford: I'm absolutely thrilled to hear that your experience with us at Primary Residential Mortgage, Inc. met your expectations, Catherine! Communication is a cornerstone of our service, so I'm glad to know that you were satisfied with our prompt responses and detailed explanations. We're always here to answer any questions, no matter how detailed, and provide friendly, efficient service. Your review only motivates us to work harder and ensure our clients' satisfaction. Thank you for your kind words and the perfect rating. It was a joy working with you! Best, Dale Stanford.
MCKAELA C
October 28, 2023
You guys are awesome! We appreciate all that you do!
Reply from Dale Stanford: Thank you so much, Mckaela, for the positive feedback and the 5-star rating! It's wonderful to hear that you had such a great experience with us at Primary Residential Mortgage, Inc. We strive to provide the best service to our customers and are glad we hit the mark for you. We hope to work with you again in the future. Best regards, Dale Stanford.
Sean H
October 26, 2023
Found a great rate and helped navigate a difficult transaction.
Reply from Dale Stanford: I'm glad to hear you were satisfied with the rate we found and my assistance during a complex transaction, Sean. Your positive feedback means a lot to me. It was a pleasure working with you and I appreciate the 5-star review. Remember, I'm always here to help with your mortgage needs. Thanks once again for choosing Primary Residential Mortgage, Inc.
Cheyenne D
October 21, 2023
Dale Stanford is awesome! From the time we began working with him, he took the time to thoroughly help us through the home buying process; explaining things further that we did not fully understand, without hesitation and with so much patience. Dale also constantly checked in on us and made sure that we were well taken care of. Dale helped make this process smooth and really hassle-free. We appreciate how genuine Dale is, and that is the overall reason we chose to work with him. Dale represents PRMI in a very positive way and we look forward to working with him again in the future!
Reply from Dale Stanford: Thank you so much for your kind words, Cheyenne. I’m really delighted to hear that you had such a great experience with me at Primary Residential Mortgage, Inc. I aim to provide the best service to my clients and it's heartening to know I was able to help make your home buying process hassle-free.
Your satisfaction is my top priority and the feedback on how I was able to explain the complex process in an understandable manner is very much appreciated. It was indeed a pleasure working with you. I too am looking forward to assisting you in the future. Thanks again for choosing me as your mortgage partner, and for the positive feedback.