Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
September 1, 2021
August 28, 2021
Quickly answering questions, making sure we had everything lined up as needed and letting us know the best ways to go about the process. It always felt like they were on our side and wanted to help us from when we bought our home 5 years ago to refinancing it this time.
August 26, 2021
The team at Primary Residential went above and beyond my expectations when we bought our house 5 years ago so we decided to have them help us when we refinanced and again they went above and beyond. We are more than happy with their service to us!
August 23, 2021
Communication was poor. Majority of the time I was calling to get updates. Specifically when the first emails arrived to make an account and upload documents. I was told two days into a 3 day window that they needed to be completed in 24 hours days. Next was the email address to my co-signer was wrong. We all know when a wrong email is sent it gets pinged back to the sender. Lastly having our closing delayed a day, 2 hours before the appointment was frustrating to say the least.
August 12, 2021
Having an online portal to easily upload documents was great. Jared, John and the team were great to work with and we are super happy with the results. I would strongly recommend them.