Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
621 Review(s)
4.87
Peter S
October 17, 2023
Chad helped me to navigate the requests that was required and made the process very easy for us ,since I am not so technical savy I appreciate the time and patience.we would highly recommend Chad also he is very honest to deal with _Peter
Reply from Chad Erling: Thank you so much for your feedback, Peter. We are thrilled that Chad was able to assist you and make the process easy. At Primary Residential Mortgage, Inc., we strive to provide the utmost in care and service for our clients. Your recommendation means a lot to us and we're happy that Chad's honesty stood out. We look forward to serving you again in the future.
Nicodeme S
October 17, 2023
Responsive, available any time even holidays. Answers the phone calls first ring.
Reply from Chad Erling: I'm delighted to hear that you had such a positive experience with Chad Erling at Primary Residential Mortgage, Inc. It's great that you found Chad's responsiveness and availability impressive, including his promptness in answering phone calls. Your 5-star rating is truly appreciated and it motivates us to continue providing the highest level of service. Thank you for your feedback, Nicodeme!
Ronnie B
September 29, 2023
I appreciate Chad’s timeliness in keeping everyone up to date on the loan process and his experience in how to get past a few hurdles involving a last minute financial challenge.
Reply from Chad Erling: Thank you so much for your glowing review, Ronnie! We're thrilled to hear that you had such a positive experience with Chad Erling at Primary Residential Mortgage, Inc. We understand that the loan process can have its challenges, and we're glad that Chad's expertise and timely updates were able to assist you in overcoming these hurdles. We strive to ensure that all of our clients have a seamless experience, and your review confirms that we are hitting the mark. Thank you once again, and we look forward to assisting you again in the future if the need arises.
Krystal S
September 28, 2023
Chad and his team were very responsive. Communication throughout the entire closing process was top tier. It was a pleasure to work with Chad and Christine.
Reply from Chad Erling: Thank you for your glowing review, Krystal. We are thrilled to hear about your positive experience with Chad, Christine, and the rest of the team. At Primary Residential Mortgage, Inc., we strive for excellence in communication and customer service. It's wonderful to hear that we have achieved this with your transaction. We appreciate your trust in us and look forward to serving any future mortgage needs you may have. Thanks once again for the perfect rating!
Aaron E
September 21, 2023
Very informative and available/reachable
Reply from Chad Erling: Thank you, Aaron, for your excellent review and 5-star rating for Chad Erling at Primary Residential Mortgage, Inc. We are delighted to know that you found our services to be very informative and our team readily available and reachable. We look forward to serving you again in the future.