Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
621 Review(s)
4.87
Julie T
August 10, 2023
Chad did a great job of keeping me informed throughout the process and promptly answered any questions I had. Chad being a great loan officer has helped me become a better educated consumer.
Reply from Chad Erling: Thank you for taking the time to write a review for Chad Erling at Primary Residential Mortgage, Inc., Julie. We appreciate your high praise and 5.00 star rating. We are so glad to hear that Chad was able to keep you informed and answer any questions you had. We strive to ensure all our customers have the best experience possible. Thanks again for your kind words about Chad and our company.
Eric Steven M
August 8, 2023
Chad always makes the process extremely easy for the borrower. Couldn’t be happier with the process.
Reply from Chad Erling: Thanks for the amazing review, Eric! We are so glad Chad could make the process easy for you. We strive to ensure our customers have the best experience possible. At Primary Residential Mortgage, Inc., we appreciate your kind words and 5-star rating!
Irving G
July 30, 2023
Chad communicated efficiently and moderately. He explained the process every step of the way in detail which made it easier to understand and trust him.
Reply from Chad Erling: Thank you for your review, Irving! We are glad to know that Chad was able to explain the process to you in detail, providing you with an efficient and moderate experience. We strive to provide all of our customers with a high quality of service, and it's great to hear that Chad was able to meet that standard. Thank you again for taking the time to share your experience with us.
Ashleigh F
July 25, 2023
Chad was extremely understanding and always answered all questions we had.
Reply from Chad Erling: Thank you for your kind words about Chad, Ashleigh! We are so glad to hear that he was able to answer all of your questions. At Primary Residential Mortgage, Inc., we strive to provide excellent customer service and we are thrilled to hear that Chad was able to exceed your expectations.
Sabrina Rose M
July 24, 2023
I appreciated Chad’s professional insights, experienced guidance and regular communication. He was professional and kept me informed without being too overbearing or aggressive. I would certainly recommend him to anyone looking for a seamless home-buying experience.
Reply from Chad Erling: Thank you for your kind words, Sabrina! We are so pleased to hear that Chad’s professional insights, experienced guidance and regular communication contributed to a seamless home-buying experience. We appreciate your support and your 5-star rating of Primary Residential Mortgage, Inc.