Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
476 Review(s)
4.92
Maureen C
February 19, 2024
Rapid response to any questions or concerns. Calm and relaxed atmosphere. Pleasure to do business with. While relocation for 84 year old could be earth-shattering we sailed through it. Many thanks to all.
Reply from Garth Cook: I'm truly grateful for the 5-star rating and your wonderful feedback, Maureen. At Primary Residential Mortgage, Inc., we always aim to provide a seamless experience, especially during significant transitions such as relocation. I'm glad to know we could make the process smoother for you. Your satisfaction is our utmost priority. Looking forward to assisting you in the future, and thank you once again.
Juli J
February 12, 2024
Another successful closing with Garth and his team. We appreciate the prompt response time and constant communication with everyone involved. Having a good lender is important in our business and someone that looks out for the clients rather than just another sale. Thank you
Reply from Garth Cook: I am truly grateful for your kind words, Juli. I can't express how much it means to me that you had such a positive experience with my team and me at Primary Residential Mortgage, Inc. Making sure our clients feel valued and well-served is our top priority. Your review motivates us to maintain our standards and keep striving for excellence. Once again, thank you for choosing us and for this wonderful review.
Nicholas Goins
February 6, 2024
Garth and his team did a great job answering all of my questions and Garth kept in touch with me throughout the entire process.
Nicholas G
February 6, 2024
Garth and his team did a great job answering all of my questions and Garth kept in touch with me throughout the entire process.
Reply from Garth Cook: I appreciate your positive feedback, Nicholas. It was a pleasure assisting you and keeping you informed throughout the process. Here at Primary Residential Mortgage, Inc., we always strive to provide the highest level of service. Your satisfaction is our top priority. Thank you for the excellent rating. I look forward to working with you again in the future.
Romula R
February 5, 2024
Your company is very easy to work with, and they have a variety of products to get you to the closing table.
Reply from Garth Cook: Thank you, Romula, for your kind words and the perfect rating. We at Primary Residential Mortgage, Inc. take pride in offering a wide variety of products tailored to meet the unique needs of our customers. We're delighted to hear about your positive experience. Rest assured that we will continue striving to make the mortgage process as smooth and easy as possible. Thanks for choosing us.