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Discover What Our Clients Have to Say

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

1267 Review(s)
4.82
Kebeh Banah U November 29, 2023
To John Thomas Teams, what a awesome experience in buying a home. I am very grateful to God for this amazing project. Thanks to you all for an amazing work and to PRMI thanks for helping me with my down payment and may God Almighty continue to bless and increase you. Most importantly I will make my payment on time. Thanks again Kebeh Banah Urey
Reply from John Thomas: Thank you so much for the 5 Star review! We are so glad we could help you and your family realize the dream of homeownership by purchasing your first home in Delaware using a first time home buyer program.
Devon J November 27, 2023
Writing a review to express your dissatisfaction with John Thomas Mortgage Primary Residential Mortgage, Inc. is a way to share your experience and potentially help others make informed decisions. Here's a sample review that you can use as a template, but feel free to personalize it based on your specific situation: Title: Extremely Disappointed with Lack of Support for VA Loan Approval I recently had an unfortunate experience with John Thomas Mortgage Primary Residential Mortgage, Inc. that I feel compelled to share. As a Marine veteran with an approved VA loan, I expected a smoother process and more understanding of my unique financial situation. Unfortunately, my experience with this company left much to be desired. Despite having a VA loan approval, I was informed that my application couldn't be approved because I work on commissions. This was surprising and frustrating, especially considering that many in the mortgage industry also operate on a commission-based model. What disappointed me the most was the lack of information and guidance provided by John Thomas Mortgage. As a veteran, I had hoped for a more supportive and understanding approach. Instead, I felt like my time was completely wasted, and I was left without any concrete reasons for the denial. Communication was also a major issue throughout the process. I expected better transparency and clarity about the requirements and potential challenges associated with my application. Unfortunately, the team at John Thomas Mortgage fell short in this regard. I urge fellow veterans and homebuyers to carefully consider their options before choosing John Thomas Mortgage Primary Residential Mortgage, Inc. for their mortgage needs. It's essential to work with a company that values your unique circumstances and provides the support and guidance necessary for a smooth home loan approval process. In conclusion, my experience with John Thomas Mortgage was disappointing, and I hope this review serves as a cautionary tale for others seeking mortgage services, especially those with VA loan approvals.
Aaron W November 27, 2023
John Thomas team were quick to get me approved and the process was very smooth which made my first-time home buying experience very special. Thank you so much for making my dream come true.
Reply from John Thomas: Thank you Aaron for the 5 Star Review! It is always a pleasure to help a Delaware First Time Homebuyer with the purchase of their first honme. So excited that you were able to realize the dream of homeownership!
Angel Roman November 18, 2023
Everything perfect!
Reply from Owner: Thank you so much, it was a pleasure to help you purchase your first home in New Jersey!
Angel R November 18, 2023
Everything fast and always get all the information through every step of the process.
Reply from John Thomas: Thank you Angel, It was our pleasure to help you purchase your first home.