Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
316 Review(s)
4.69
Richard D S
September 28, 2023
He really took the time and found us the the best loan for our situation. Will recommend thanks zack
Reply from Zack Lovett: I genuinely appreciate your kind words and 5-star rating, Richard! It was my pleasure to help find the best loan for your situation. Your recommendation means a lot to me and the team at Primary Residential Mortgage, Inc. Don't hesitate to reach out if you ever need any assistance in the future! - Zack Lovett
James L
September 15, 2023
very responsive
Reply from Zack Lovett: I'm really glad to hear that you found my services at Primary Residential Mortgage, Inc. responsive, James. A 4-star rating is great feedback, and I appreciate it. I strive for excellence and your feedback helps me improve. Looking forward to assisting you again in the future. Best, Zack Lovett.
Heidi L
September 8, 2023
He helped us get to where we needed to be.
Reply from Zack Lovett: I'm delighted to hear that you were pleased with the services I provided at Primary Residential Mortgage, Inc. It was a pleasure assisting you to reach your goals. Your satisfaction is my top priority and I'm thrilled we could make this a smooth process for you. Thank you for the stellar rating and review, Heidi. If you has any further needs or questions, don't hesitate to reach out.
Michael D L
August 19, 2023
Doesn't seem very knowledgeable about the process at all. When we switched realtors he was rude and it was apparent he and she had something cooked up between themselves.
I would not recommend. This was the third house I have bought, never have I had such difficulties with a conventional loan.
Reply from Zack Lovett: I'm genuinely sorry to hear about your less than satisfactory experience, Michael. At Primary Residential Mortgage, Inc., we always strive to deliver exceptional service and accurate information. I regret that I didn't meet your expectations. I apologize if any of my actions or words were perceived as rude or unprofessional; that was never my intention. I assure you that all our interactions with realtors and clients are transparent and ethical. Your feedback is greatly appreciated, and I will use it to improve my service. I hope we get the chance to regain your trust in the future.
Christine D L
August 18, 2023
It was very disappointing, yo say the least. First, he was ruse when we fired our first realitor , who wasn't listening to our request. Then we received rude, message for not telling him, which our realitor has nothing to do with our finances. Then he had me on the loan, off the loan, back on loan, and couldn't make his mind up. We had stated we wanted to do the loan together. Then he didn't listen to how we were doing our financing, we had money in our savings, but were receiving a inheritance, and a payout of a PERA, to have the 20% down. We he decided to keep me on the loan ,stated I needed a remote letter, even though I sent the remote policy, but he wanted to talk to my HR, and say he would her to the same day and did not. My HR was irritated, and when I asked he stated, he would call her if it was needed. He made a big deal about Muchael working in Arkansas and me in Minnesota. Our first place we sent the property with was a trailer, which he knew would not qualify, but had us do the inspection and appraisal costing us 1000.00. Zac and Leslie, would ask for the same paperwork over and over. I started and email chain with Lezlie, Zac, my husband and myself due to their incompetence to talk with each other re paperwork. The 2nd property that did not qualify due to realitor, and our last property, they would not lock in a rate, would argue, and have lots of excuses when came to getting paperwork done at closing. I followed up with our bank and also our friends, who do closings in several states, and stated they were incompetent. We have boilught and sold houses, before and never had this issue. I will recommend them to anyone. We have asked our realitor to not attach his name to their company, and it was stated by another realitor on the comments, of how awful PRMI is. Our bank also stated the same thing.
Reply from Zack Lovett: I'm truly sorry to hear about your experience, Christine. It's clear we didn't meet your expectations and for that, I apologize. I assure you, Primary Residential Mortgage, Inc. prides itself on providing excellent service, and your experience is not a reflection of our standard.
I understand how frustrating it can be when there are miscommunications in the home buying process. We aim to make this process smooth and straightforward, and I apologize if you felt like you were getting mixed signals from us.
I also apologize for any confusion regarding the loan application status and other paperwork issues - it's certainly not our intent to make things difficult for our clients. I understand your criticisms about the extra work and effort you had to put in and I'm sincerely sorry for the inconveniences caused.
Finally, I'm truly sorry about the issues with the properties, the rate lock, and the closing. I understand the financial and emotional toll such an experience can have, especially when you're trying to secure a home.
Your feedback is valuable to us, and we will use it to make necessary changes in our processes and communication. I appreciate your patience and understanding in this matter, and I assure you that your experience is not typical of the service we strive to provide.
I'm sorry we weren't able to meet your expectations this time around, and I sincerely hope you'll give us the opportunity to make it right in the future.