Electronic Payment Authorization

Recurring Payment


AUTHORIZATION AGREEMENT FOR RECURRING PAYMENT TO PRIMARY RESIDENTIAL MORTGAGE, INC., 1725 S. BERRY KNOLL BLVD, CENTENNIAL PARK, AZ 86021. I hereby authorize Primary Residential Mortgage, Inc., and its successors, assigns, authorized agents or any entity servicing my loan on their behalf (hereinafter called THE LENDER) to initiate electronic payment debit entries for the Total Payment Amount indicated to my Checking or Savings Account, and the associated depository institution should remit funds to THE LENDER on my behalf for credit to my mortgage loan account.  The Payment Posting Date is the date I have selected for the electronic payment to be made each month.  If the Total Payment Amount changes, THE LENDER shall send written notice of the new amount and date of the transfer at least 10 days before the scheduled date of transfer. I understand that if any debit entries under this authorization are returned for insufficient funds or otherwise dishonored, I will promptly send THE LENDER the total monthly payment due, plus any late charge(s) or other fees due under my mortgage loan documents. This authorization is to remain in full force and effect until THE LENDER has received written notification from me of its termination in such time and in such manner as to afford THE LENDER a reasonable opportunity to act upon it. THE LENDER may terminate this agreement at any time with written notice sent to me. 

PRMI Online Payment Disclosures


To avoid a late fee or negative credit reporting, please ensure that electronic payments are made timely. *Please use the “Pay Escrow Shortage” option in the side menu for paying your escrow shortage. 

By authorizing THE LENDER to deduct funds from your Checking or Savings Account to make an electronic payment, you acknowledge that you have read, understand and accept the following: 

Your responsibility: You agree to be responsible for all electronic payments authorized using Online Services up to the limits allowed by applicable law.  If you permit other persons to use Online Services on your behalf or provide them with your password or other sensitive loan information, you are responsible for any electronic payments they authorize.   

You understand that the following guidelines apply to your use of Online Services to initiate electronic payments: (1) all payments you wish to make must be payable in U.S. dollars; (2) funds must be available in your Checking or Savings Account on the Payment Posting Date you have selected; and (3) if your depository institution rejects the payment for any reason, the payment will not be applied to your mortgage loan account.  

Online Payment Service: THE LENDER will do its best to process payments timely, but shall not incur liability as a result of the existence of one or more of the following circumstances: (1) the depository institution maintaining your Checking or Savings Account refuses or is otherwise unable to honor a debit originated by you, and returns the transactions as unpaid, regardless of the reason for the return; (2) the Online Portal is not working properly and you know or have been advised by THE LENDER about the malfunction before you execute the payment; (3) the depository institution maintaining your Checking or Savings Account mishandles or delays payment requested by THE LENDER; (4) you have not provided us with the correct name or account information for your Checking or Savings Account and/or you have made false or materially misleading statements or representation in connection with the payment authorization; or (5) circumstances beyond THE LENDER’s control (including but not limited to fire, flood, or internet service interruptions).   

Scheduled Payments and Late Fees: Your payment initiated using Online Services will be processed on the Payment Posting Date provided by you.  Each payment may take up to three (3) business days before being debited from your Checking or Savings Account. If at any time the scheduled payment date falls on a weekend or federal holiday, your payment will be processed on the next business day.  Late charges will be assessed if your payment is not received by the expiration of the grace period indicated in your mortgage loan documents.  

Cutoff Times: Payment instructions must be transmitted no later than 7 p.m. Mountain Time on any business day for the payment to be processed that same business day; otherwise, payments will be processed the next business day.  

Payment Changes: To cancel any payment you have previously initiated using Online Services, including a recurring transfer, you must contact PRMI’s Customer Service Department by calling toll free 800-748-4424, emailing CustomerService@primeres.com, or by writing to: 

Primary Residential Mortgage, Inc.   
Servicing Department   
P.O. Box 16690   
Salt Lake City, UT 84116

Requests for cancellation must be received at least three (3) business days prior to the preauthorized payment date, otherwise funds may still be debited from your Checking or Savings account.   

Questions or Errors: In case of error or questions about your electronic payments using Online Services, call us at (800) 748-4424, email CustomerService@primeres.com, or write to: 

Primary Residential Mortgage, Inc.   
Servicing Department   
P.O. Box 16690   
Salt Lake City, UT 84116