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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

165 Review(s)
4.96
Kyle Ambroff-Kao November 3, 2017
Before my wife and I set out to buy our first house we asked our financial advisors for lender recommendations. They only gave us one name: Michael Koran at Primary Residential Mortgage, Inc. After going through the entire process of securing a loan from start to finish, I can see why they didn't mention anyone else. Buying a house is scary, especially if it's your first time and you don't understand the process. Mike was always there to alleviate our concerns and answer our questions. Without his knowledge and advice I would have been a nervous wreck. Mike and his entire team were extremely responsive and always met deadlines. Mike, MJ, Kathy, and Joanne were always courteous and helpful. Since they handle the entire process in-house the transaction was processed smoothly and efficiently. Buying a house requires the services of many people, all of whom need information about the financing. The feedback we got from everyone was that they found the smoothness of the whole transaction to be a relief from the usual hiccups and last minute scrambling they've experienced with other lenders. Not only was the service great, but they offered competitive rates as well. If you ever need to secure a loan quickly and need a responsive, reliable team that can close quickly, I would highly recommend Mike and his team.
Eugene Chen November 1, 2017
Keith was an amazing part of my home purchasing team. It felt like he was a partner in a very complex process. He was incredibly educational, thorough, yet lightening quick in answering every question I posed was also super patient as I explored different possibilities from rental income properties to constructions loans. In the end, there we had to make a major last minute changes to our loan structure and I was amazed that Keith was able to pull this off within a very fast close.
Nina Bourda September 1, 2017
I really enjoyed with Keith. Keith is very responsive and very professional. I could reach out to Keith at any given time and he would respond immediately. Customer service means a lot to me and Keith went over and beyond to ensure my husband and I were completely satisfied. Moving forward PRMI would always be my go to lender and lender referral to my friends and family.
zuser20170202183914830 August 1, 2017
The market here in Oakland is cutthroat and buyers have just about no leverage. I didn't have a ton of money, and all-cash offers seem to be pretty popular nowadays, so I was going to give up on buying a house. But then l I met my realtor, Val (she's awesome by the way). She referred me to Keith and that's when things really turned around! Keith knows his numbers, is really strategic, and came through with a ridiculously amazing 17-day close!!! Ultimately, I believe that my offer was accepted due to the quick close we were able to offer. The only reason we were able to do that was because of Keith and his team. Top notch work, and he listened to me rant about the inequity of a seller's market to boot! High marks for Keith and his affiliates!
Valerie Fenchel July 10, 2017
Mike and his team are extremely professional, responsive, and knowledgeable. I will continue to refer my clients, friends, and family to Mike as I know that they will be taken care of and in the hands of somebody that I trust.