Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
3407 Review(s)
4.96
Cassie Clark
March 4, 2024
Steve and his team are AMAZING! They deliver the most exceptional customer service - they respond quickly to questions, are extremely friendly, and very knowledgeable. I cannot recommend them more!!
Reply from Owner: Wow Cassie, that means a lot!! We really enjoyed working with you and hope you are loving your new home! :)
Nicholas Williams
March 4, 2024
Steve spent several hours on the phone with me explaining different options for mortgages. His team had us ready to close more than a week before our closing date. I will be recommending his team to my family members and friends.
Reply from Owner: Thank you for the kind words Nick! Best of wishes to your family and your new home :)
Nicholas W
March 4, 2024
Steve spent multiple hours on the phone with me explaining different things about a mortgage. I can tell he really cares about his clients. The whole team constantly sent us instructions with the next steps to what we needed to do
Reply from Steve Wilcox: I'm truly grateful for your kind words, Nicholas. It's rewarding to hear that the time spent discussing your mortgage was valuable and appreciated. Here at Primary Residential Mortgage, Inc., we strive to make sure our clients are well-informed and comfortable at every step of the process. Your feedback truly means a lot to me and the entire team. Thank you for your trust and 5-star rating. It was a pleasure working with you.
Sean Young
March 3, 2024
Excellent care throughout the entire process
Reply from Owner: Thanks Sean, appreciate it!!
Kathryn H
March 2, 2024
Steve and his team are amazing! They are patient, help answer questions quickly, helped me get into our dream home and stay within budget. I was impressed with how they handled and stayed professional with very grumpy responses from my HR department at work, assisted with completing important paperwork, and helped our family of three get all the information needed to close on our home in time. Honestly, I would Work with them again and actually refer them to friends and family.