Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
3412 Review(s)
4.96
Kathryn H
February 16, 2024
Steve helped me figure out how finance and get into our home. His staff was friendly and thorough about answering questions and navigate this journey
Reply from Steve Wilcox: Thank you so much for your kind words, Kathryn. I'm delighted to hear that you felt supported and informed throughout your home financing process. It was a pleasure to work with you and help you navigate this journey. Thanks for choosing Primary Residential Mortgage, Inc. for your financing needs. We're always here should you have any other questions in the future. Best Regards, Steve Wilcox.
Meredith K
February 16, 2024
Great job! It was a pleasure working with you!
Reply from Ross Worthington: Thank you so much, Meredith, for taking the time to share your experience at Primary Residential Mortgage, Inc. It's great to hear that you found our work together to be a pleasure. Your positive feedback and the excellent rating are truly appreciated and motivate me to continue delivering top-notch service. Please don't hesitate to reach out if you have any future needs or questions.
Blake O
February 15, 2024
You and your team are seriously the best! The process continually gets easier, communication is fantastic and my clients are always happy! Thanks again
Reply from Steve Wilcox | Loan Officer | Primary Residential Mortgage, Inc.: Thanks Blake, we are always happy to work with you! Thank you for all you do to make our client's experience great!
Holden S
February 14, 2024
Steve and his team were very helpful in keeping me updated on the whole process and explaining everything I did not know in detail as a first home buyer.
Reply from Steve Wilcox | Loan Officer | Primary Residential Mortgage, Inc.: I'm grateful to hear about your positive experience, Holden. Assisting first-time home buyers like you is a rewarding part of my job, and I'm thrilled that my team and I could help make the process more understandable. We appreciate your 5-star review and your trust in Primary Residential Mortgage, Inc. We're always here to answer any questions you may have in the future. Best wishes on your new home! Warm Regards, Steve Wilcox
Gordon E
February 14, 2024
Ross was there every minute with difficult situations taking three different purchases. So impressed. I did 45 years in real estate. Ross is the best in the industry.
Reply from Ross Worthington: I'm incredibly grateful, Gordon, for your kind words and this outstanding review. Your extensive experience in the real estate industry makes your positive feedback even more meaningful. It was indeed a complex process with three different purchases, but your cooperation made all the difference. At Primary Residential Mortgage, Inc., we strive to provide the best possible service, and I'm thrilled to hear that we hit the mark with you. Looking forward to assisting you again in the future. Thanks once again! - Ross Worthington