Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
240 Review(s)
4.98
David Cannon M
February 22, 2024
She knows her business. She is experienced and confident. She and her team are very responsive and proactive. Excellent communication.
Reply from Lisa-Marie Thompson: Thank you, David, for your generous review and the perfect rating. I'm thrilled to hear about your positive experience with my team and me at Primary Residential Mortgage, Inc. Our priority is to provide excellent service and clear communication to our customers. Your feedback validates our efforts, and it is greatly appreciated. We look forward to serving your mortgage needs in the future.
Lindsey B
January 18, 2024
Lisa-Marie was great in explaining all our options and her team was amazing at keeping us connected every step of the way.
Reply from Lisa-Marie Thompson: Thank you so much, Lindsey, for your kind words and the five-star rating! I'm thrilled that you appreciated our communication throughout the process. My team and I strive to provide all our clients at Primary Residential Mortgage, Inc. with clear, timely information. If you ever have more questions about your mortgage options in the future, don't hesitate to reach out. Thanks again for choosing us!
Devin D
January 15, 2024
Lisa was very knowledgeable and presented ways of thinking that we had not thought of. It was obvious her main goal was to get us the best rate and best payment to fit our needs as possible. She continuously kept in contact and made what I imagine to be an extremely stressful situation feel easy.
Reply from Lisa-Marie Thompson: Devin, I am so glad to hear that you felt supported throughout the entire process. It's always my goal to provide the best possible options for my clients and I'm happy that I was able to achieve that for you. Keeping you informed is part of this service, as I believe transparency is key in mitigating stress. Thank you for your kind words and this excellent review. It was an absolute pleasure working with you. Best, Lisa-Marie Thompson, Primary Residential Mortgage, Inc.
Sean M
January 8, 2024
Excellent follow through as always!
Reply from Lisa-Marie Thompson: I greatly appreciate your kind review, Sean. It's always my pleasure to ensure good service and solid follow-through. Knowing that you're satisfied with my work means a lot to me. Looking forward to helping you again in the future with any mortgage services you may need at Primary Residential Mortgage, Inc.
Jamie J
September 15, 2023
I really enjoyed working with Lisa-Marie and her team!