Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
246 Review(s)
4.98
Yvonne June 2, 2025
Working with Lisa-Marie is always a pleasure! She recently helped my client secure an FHA loan on a resale home, and her service was nothing short of exceptional. She's incredibly responsive, proactive, and truly keeps my clients’ best interests at heart throughout the entire process. I never have to worry when Lisa-Marie is on the file—she communicates clearly, stays ahead of every detail, and consistently delivers smooth, on-time closings. Highly recommend her to anyone looking for a loan officer who genuinely cares and gets the job done right!
Reply from Lisa-Marie Thompson: I'm thrilled to hear about your positive experience working with me, Yvonne. It's wonderful to know that the FHA loan process for your client went smoothly and met your expectations. I strive to provide exceptional service and ensure the best outcomes for all parties involved. Your recommendation is greatly appreciated, and I look forward to assisting you and your clients again in the future.
Guirnalda October 9, 2024
This is my second time working with Lisa-Marie and would work with her again! Her and her team are amazing!!!
Reply from Lisa-Marie Thompson: I'm delighted to hear you had another positive experience with my team and me at Primary Residential Mortgage, Inc. We always strive to provide exceptional service, and it's always rewarding to hear when we've met that goal. Looking forward to assisting you again in the future, Guirnalda. Thank you for the 5-star review!
Gabriela October 4, 2024
Lisa-Marie's educational approach makes a real difference and I highly recommend her and her team to anyone needing a reliable and knowledgeable lender.
Reply from Lisa-Marie Thompson: Thank you so much for your kind words, Gabriela. I'm thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc. Education is a central part of our approach and I'm glad that it made a difference for you. Your recommendation means a lot to me and the whole team. I hope we get the opportunity to work with you again in the future!
Tamara Mai July 29, 2024
Lisa Marie is amazing to work with. Her and her team make it easy to get through the loan process.
Reply from Lisa-Marie Thompson | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: You are so sweet. We both know it's not always easy :-) but I do try. Thank you for your kind words. I'm excited for you and your new home.
Kevin July 18, 2024
Lisa-Marie really took care of us. She clearly laid out every step along the way and made sure we continuously stayed aligned. Getting her all the necessary documents was easy and her team was easy to work with.
Reply from Lisa-Marie Thompson | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you both. You did an amazing job understanding the priority. This always makes our job easier. Congrats on your new home I am so excited for you.