Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
396 Review(s)
4.94
Justin January 1, 2025
As a first time home buyer, Zari made the whole process extremely easy and taught my partner and I a lot along the way. I will definitely recommend her to others and come to her first in the future for home buying!
Reply from Zari Mootz | Branch Manager | Primary Residential Mortgage, Inc.: Thank you so much, Justin, for your kind words and stellar rating! It was a pleasure to guide you and your partner through your first home buying process. Your trust in me and Primary Residential Mortgage, Inc. means a lot. I look forward to assisting you with any future home purchases and greatly appreciate your recommendations. Here's to the wonderful memories that your new home will bring. Enjoy every moment!
Nicole December 22, 2024
Zari helped my partner and I purchase our first home. She was incredible to work with! No matter what questions we had or time of day we reached out to her, she was extremely fast and thorough when getting back to us. Zari educated us and walked us through the whole process of purchasing a home which made us more comfortable with taking this big life step. I assumed buying a house would be stressful and overwhelming, but Zari made it very easy and approachable. I highly recommend her to anyone interested in buying a house, but especially to first time homebuyers who want someone who cares and is willing to educate you along the way! We are so excited to move into our new home and we couldn't have done it with Zari's help!
Reply from Zari Mootz: Hi Nicole, I'm overjoyed to hear you had such a positive experience with your first home purchase. It was my pleasure to assist you and your partner, and I'm glad I could make the process easier and less overwhelming for you both. Your comfort and understanding throughout the journey was my top priority. Congratulations again on your new home! Don't hesitate to reach out if you need anything in the future. I'm here to help. Thank you for the wonderful review and high rating. Enjoy your new home! -Zari Mootz, Primary Residential Mortgage, Inc.
Amy December 4, 2024
She was able to explain how mortgage is similar but also different than flipping cars. My husband who is a mechanic & flip cars was able to understand.
Reply from Zari Mootz: I'm thrilled to hear that I could make the mortgage process easier and relatable for you and your husband, Amy! Using familiar concepts, like car flipping, is one of the ways I try to simplify the often complex world of mortgages. Thank you for the 5-star review and for choosing me at Primary Residential Mortgage, Inc. for your mortgage needs. If you ever have more questions or need further assistance, feel free to reach out.
Linda November 30, 2024
We really enjoyed working with Zari Mootz! Zari has so much knowledge and is a great communicator. Due to Zari's expertise and extensive knowledge of the real estate industry as a whole, we knew exactly where we were in the process and what we needed to do to make this transaction seamless. Zari always has her finger on the pulse of the markets and which way the interest rates are headed, which was invaluable to us. She was always available to answer any questions....even on the weekend. I loved that she was always so prompt with her responses while we were searching for our perfect retirement home! Without a question, we would refer anyone looking for a mortgage broker to work with Zari at Primary Residential Mortgage. Zari is our go to person should the need arise for a mortgage broker for either a new purchase or a refinance.
Reply from Zari Mootz: I'm overjoyed to read your review, Linda! It was a genuine pleasure assisting you in finding your perfect retirement home. I'm thrilled to hear that my knowledge and communication made the process easier for you. Your satisfaction and understanding of the process are my top priorities. Having the opportunity to guide you through such an important phase of your life has been truly rewarding. Thank you for your trust in me and Primary Residential Mortgage, Inc. I'll always be here to assist you, even on weekends! Your recommendation means a lot to me, and I look forward to working with anyone you refer. Should you ever need mortgage assistance in the future, please don't hesitate to reach out. Here's to your new home! - Zari Mootz.
Justin November 28, 2024
Communication was very easy and Zari was informative every step of the way.
Reply from Zari Mootz: Thank you so much for your kind words, Justin. I'm thrilled you found our communication easy and informative. These are the aspects of my service I focus on and am glad they made a difference to your experience with Primary Residential Mortgage, Inc. Your satisfaction is my top priority. I look forward to working with you again in the future.