Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
47 Review(s)
4.92
Francisco R
April 1, 2024
Tanks for you help
Reply from Keri Flores Millar: I'm really glad that you're satisfied with the service, Francisco! Thank you for taking the time to leave me a 5-star rating. Your support means a lot to us at Primary Residential Mortgage, Inc. Remember, my team and I are always here when you need any help. Looking forward to working with you again soon!
Jeannie T
March 29, 2024
Thank you!! Pleasure to work with you! :)
Reply from Keri Flores Millar: I'm overjoyed to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc. Your satisfaction is my top priority, and I'm happy to know I've met your expectations. Should you need any further assistance, don't hesitate to reach out. Thank you for your stellar review, Jeannie! :)
Carmen Victoria A
March 27, 2024
Our experience with Keri was amazing. She answered every question In a timely manner and gave us all the information we needed. She helped us every step of the way and I was very pleased with the experience we had with her.
Reply from Keri Flores Millar: I'm so grateful for your kind words, Carmen. It was a pleasure to be there with you every step of the way. Your satisfaction is my number one priority, so it brings me great happiness to know that my efforts were appreciated. Again, thank you for choosing me and Primary Residential Mortgage, Inc. for your mortgage needs. I look forward to the opportunity to work with you again in the future.
Javier R
January 26, 2024
She was always responsive and answered all questions. Great person to work with!
Reply from Keri Flores Millar | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Javier! I'm thrilled to hear that I was able to meet your expectations in terms of responsiveness and clarity. It was a pleasure to assist you and I'm here for any future inquiries you might have. Thank you for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a glowing review. Your support means the world to me.
Surakata S
November 13, 2023
Be more clear from the start of the process with rates and everything.
Reply from Keri Flores Millar | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you for taking the time to share your feedback, Surakata. I apologize if you found any aspects of our mortgage process unclear. Your satisfaction is extremely important to me and Primary Residential Mortgage, Inc. I will take your feedback to heart and work on being more transparent about rates from the very beginning. Your input will help us improve our service. Please feel free to reach out if you have any more questions or concerns.