Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

209 Review(s)
Daniel M Aldridge June 16, 2024
Jeff was very responsive and responded to all my questions. Most of the process was online too, which made things faster. When Jeff received new information about our eligibility, he pivoted and got us a better deal.
Reply from Jeff Thomas: I'm thrilled to hear that you had a positive experience with the online process and that I was able to assist in getting you a better deal. I strive to be responsive and adapt to new information as it arises, so it's great to know that was appreciated. Your 5-star review means a lot to me and the whole team at Primary Residential Mortgage, Inc. Looking forward to assisting you in the future, should you need it. Thank you, Daniel. Jeff Thomas
Jeffery Lynn Johnson April 7, 2024
He was so excited to help I never had to worry
Reply from Jeff Thomas: Jeff and Lori, I'm truly delighted to hear about your positive experience. Your peace of mind throughout the process is a top priority for me. It is so awesome to know that my team and I were able to accomplish that. Your fantastic 5-star rating is greatly appreciated! Looking forward to assisting you again in the future.
Karen McGavin February 22, 2024
Only issue I had was the loan processor communicating directly with the listing agent about things that I had not discussed with the other agent yet.
Russ Brown February 20, 2024
Jeff kept great communication the entire time which is important to me. Always accessible, even on weekends.
Dr. Brenda Dintiman December 1, 2023
Excellent service and knowledge of the market and options for financing and refinancing. We have been so happy with Jeff and his team and have worked with him through 3 different mortgages and also refinancing. Highly recommend especially due to his knowledge and high level of integrity.