Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
381 Review(s)
4.9
Stacey Michelle G
November 17, 2023
Amanda communicated everything so well to us.
Reply from Amanda Eye: I greatly appreciate your positive feedback, Stacey! It was my pleasure to communicate clearly and ensure you felt well-informed throughout our process at Primary Residential Mortgage, Inc. Your satisfaction is my top priority and I'm thrilled to have met your expectations. Please don't hesitate to reach out if there's anything else I can assist you with in the future. Thank you for the excellent rating!
Jordan S
November 10, 2023
Mary was wonderful. She explained everything and helped me every step of the way. Her time and guidance was beyond anything I could have ever asked for.
Reply from Mary Pendergraft: Thank you so much for your kind words, Jordan. I'm absolutely delighted to hear that you felt well supported throughout the process - this is exactly the level of service we aim to provide at Primary Residential Mortgage, Inc. Your feedback means a lot to me and our team. Please don't hesitate to reach out if you need anything in the future.
Richard S
November 10, 2023
I would like to take a moment to express my utmost appreciation for Mary Pendergraft, who played an instrumental role in helping my family and me secure our first home purchase. Her expertise, professionalism, and unwavering commitment to our needs made the entire mortgage process a seamless and enjoyable experience.
From the initial consultation to the final closing, Mary demonstrated exceptional knowledge and understanding of the intricacies involved in obtaining a mortgage. She patiently guided us through every step, ensuring that we were well-informed and comfortable with the decisions we were making.
Mary's dedication and attention to detail were truly commendable. She meticulously reviewed our financial documents, leaving no stone unturned to ensure accuracy and completeness. Her proactive approach meant that potential hurdles were anticipated and addressed well in advance.
What truly sets Mary apart is her exceptional communication skills. She promptly responded to every question, concern, or request we had, providing clear and concise explanations. She kept us updated at every stage.
If you are in search of a mortgage professional who will go above and beyond, I wholeheartedly recommend Mary Pendergraft. She is an exceptional asset, and her commitment to her clients is unmatched.
Thank you, Mary, for helping us get into our first home and for being an absolute pleasure to work with.
Reply from Mary Pendergraft: I'm deeply gratified by your kind words, Richard. It was my pleasure to guide you and your family through your first home purchase. My aim is always to make the process as clear and stress-free as possible, and I'm thrilled that you found my service helpful. Ensuring accuracy in your financial documents and anticipating potential hurdles are crucial in my role, and I'm glad you appreciated these aspects. Thank you for recognizing my communication efforts – I believe in keeping my clients informed at each stage of the process. It was a joy to work with you and your family, and I'm delighted to have been able to assist in such a significant step in your lives. Congratulations again on your new home!
hawgreen
October 28, 2023
Amanda was a great communicator and always let us know what documents were needed and what the next steps were going to be.
She was there with us at closing and we always felt safe and secure with everything!!!
William Darrell G
October 28, 2023
Amanda was a great communicator and always let us know what documents were needed and what the next steps were going to be.
She worked tirelessly with the POA to get the documents needed for us. And didn’t miss a beat when we changed the condo we were buying. She was there with us at closing and we always felt safe and secure with everything!!!
Reply from Amanda Eye: Thank you so much for the glowing review, William! It was a pleasure working with you throughout this process. Ensuring that my clients are well-informed and confident is my top priority. I'm thrilled to hear that you felt safe and secure during our time together. I'm always here if you need anything in the future. Congratulations on your new condo! - Amanda Eye, Primary Residential Mortgage, Inc.