Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
1755 Review(s)
4.95
Allan Joseph K
May 11, 2024
Knowledgeable and patient
Kim B
May 1, 2024
Excellent communication and service. I know my clients felt valued, and I will recommend Jim and his team again!
Jordan T C
April 30, 2024
Amazing experience all around. Lisa was able to keep me calm and collected throughout my first home buying experience. Her and her team took care of my mortgage needs with swift and clear communication. Impressive.
Tom C
April 22, 2024
I have been using Lisa-Marie Thompson for the past 30 years. As a customer service oriented agent the only possible explanation for this is that my clients love her. She is professional, available, communicative, has integrity, and has always gotten the job done on time. Why would I go anywhere else?!
Reply from Lisa-Marie Thompson: Tom, your kind words are much appreciated! I'm thrilled to hear that you've been pleased with my service for the past 30 years. It's always been my objective to provide professional, efficient, and communicative service. The fact that you've remained a valued client for all these years is the best compliment I could receive. Thank you for your trust and loyalty to Primary Residential Mortgage, Inc. Looking forward to serving your mortgage needs for many more years to come! Best, Lisa-Marie Thompson
Carol Ann K
April 4, 2024
Thank you for being so helpful
Reply from Jim Mitzel: I am overjoyed to hear that you found my service helpful, Carol. Your satisfaction is my utmost priority at Primary Residential Mortgage, Inc. Thank you very much for your kind words and for the 5-star rating. It is always a pleasure to assist wonderful clients like you.