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Client Reviews

Overall Rating:

366 Review(s)
4.99
Lourena F P March 17, 2024
Chad is amazing and so helpful. We love working with him.
Reply from Chad Bernard: I'm truly humbled by your kind words, Lourena. It's always a pleasure to help out with your mortgage needs, and I'm thrilled that you've had a positive experience working with me at Primary Residential Mortgage, Inc. Your satisfaction is my top priority, so it's great to see that reflected in your 5-star review. If there's anything else you need in the future, don't hesitate to reach out. Thanks again!
Stefan M March 16, 2024
Amazing response time and reliability !
Reply from Chad Bernard: I'm thrilled to hear that you had a positive experience, Stefan. Your feedback makes a huge difference to us at Primary Residential Mortgage, Inc. I'm glad that my response time and reliability met your expectations. Thank you for the perfect rating. I hope to assist you again in the future.
Douglas N R March 6, 2024
Chad was responsive, knowledgeable, and gave great advice and guidance. His explanations were always at the right level to help us understand concepts and processes that were outside of our experience. Every conversation with him took exactly as long as it need to -- he never made us feel rushed, and he was always prompt to answer any spontaneous questions that came up. His experience and great bedside manner was deeply appreciated!
Reply from Chad Bernard: I'm truly humbled by your kind words, Douglas. It was a pleasure helping you navigate through the various processes and I'm elated that you found the experience helpful. Providing insightful advice and clear explanations is something I strive for, and it's reassuring to know these efforts made a difference for you. I'm always here to answer your questions and ensure you don't feel rushed. It's feedback like yours that makes my work at Primary Residential Mortgage, Inc. truly rewarding. Thank you for your time and the excellent rating. I deeply appreciate it!
Jennifer L R February 25, 2024
I’m impressed with Chad. He always made sure to explain the process every step of the way and didn’t hesitate to respond to the slightest, sometimes repetitive question. He work with our realtor to ensure closing was on track and moving smoothly forward. Chad’s personality was as important to us as his professional proficiency. We enjoyed talking to Chad. He definitely knew how to relate to us and our personalities and that made us feel comfortable. We purchased a home before, yet didn’t remember the process, so it was great to have Chad walk us through. I highly recommend Chad Bernard. Legit.
Reply from Chad Bernard: Thank you very much, Jennifer, for your kind words and the 5-star review. I'm thrilled to know you felt comfortable throughout the process, as that is always a top priority for me. It was a pleasure to guide you through the home buying journey and answer all your questions, no matter how repetitive they might have seemed. I'm glad I was able to make the process smoother working along with your realtor, ensuring that everything was on track for closing. I believe transparency and clear communication are key to a successful transaction. Your feedback is greatly appreciated and will help me continue to provide the best service to all my clients. I wish you many years of happiness in your new home! Thanks again for recommending me! Remember, I'm here for you if you ever need anything in the future.
Pamela M February 23, 2024
Great transaction! No bumps....smooth as silk!!!!
Reply from Chad Bernard: I'm thrilled to hear about your positive experience, Pamela! Thank you for your kind words and the five-star rating. It was a pleasure to ensure your transaction went as smoothly as possible. Do remember, Primary Residential Mortgage, Inc. is always here to assist you with your mortgage needs. Looking forward to our continued business relationship. All the best.