Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
337 Review(s)
4.96
Kathleen G
October 23, 2023
Very responsive
Reply from Amy Fichter: Thank you for your feedback, Kathleen! I'm thrilled to hear that you found our service responsive, as that is a key aspect of our work at Primary Residential Mortgage, Inc. We strive to ensure our clients feel supported throughout the entire process. I'm grateful for your positive rating and hope to assist you again in the future.
Megan P
September 20, 2023
Prompt response. Hard worker. Honest and realistic. Really a pleasure to work with.
Reply from Amy Fichter: Thank you so much for your kind words, Megan. I'm glad to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc. Your feedback means a lot. I always strive to provide prompt, honest, and realistic service to all my clients. It was truly a pleasure working with you as well. Looking forward to assisting you in the future!
Monica Lisa Cali O
September 18, 2023
Amy was super helpful throughout most of the process but towards closing I had a couple questions I wanted to chat about by phone and getting in touch was a little difficult.
Reply from Amy Fichter: Thank you, Monica, for your positive review and for giving me a full rating. I'm thrilled to hear that you found my assistance helpful throughout the process. I apologize if you encountered any difficulties in reaching me during closing. Please know that your feedback is important to me and I'll ensure to make myself more accessible for any future inquiries. Thank you for choosing Primary Residential Mortgage, Inc., and I look forward to working with you in the future.
Nicholas G I
September 17, 2023
Amy and her team were fantastic every step of the way. This was my first time buying a home, and I cannot believe how smoothly everything went. There was a lot of paperwork and a lot of follow through her and her team had to do. Could not have done it without them. Thank you very much!
Reply from Amy Fichter: I'm deeply grateful for your kind words, Nicholas. Helping first-time homebuyers like you navigate the mortgage process is something my team and I truly enjoy. We are thrilled to hear we made your experience smooth and hassle-free. Remember, we are always here for you if you need anything in the future. Thank you once again for choosing Primary Residential Mortgage, Inc. and for taking the time to leave this lovely review.
Kit S
September 14, 2023
Best lending institution I know! You guys never dissapoint, and always hit it our of the park!