Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
336 Review(s)
4.96
Jaia Peterson L
February 14, 2024
Amy was responsive and a clear communicator.
She was conscientious to make sure everything
was completed in a timely way to account for any unexpected hiccups or delays that could happen during the holiday season when we were applying
for the loan and purchasing our house. We found the electronic system used for the application a bit cumbersome and confusing and she responded
promptly to our questions about it. When we expressed concern about the system she followed up to ask for specific feedback about how to improve our experience and the experience of future customers.
Reply from Amy Fichter: Thanks Jaia! I appreciate you taking the time to give your thoughtful review. I hope you are loving your new home!
Tylor
January 12, 2024
Amy was amazing throughout the entire process from answering all our questions the same day we asked to giving us projected closing costs and monthly payment estimates. This truly prepared us to know what properties to look at and be confident in our choice knowing we already had all the mortgage loan numbers we’d need!
Amy’s professionalism truly showed throughout the process and made the experience of buying a home, especially as a first time homebuyer, as great an experience as we could have imagined!
Tylor D
January 12, 2024
Amy was amazing throughout the entire process from answering all our questions the same day we asked to giving us projected closing costs and monthly payment estimates. This truly prepared us to know what properties to look at and be confident in our choice knowing we already had all the mortgage loan numbers we’d need!
Amy’s professionalism truly showed throughout the process and made the experience of buying a home, especially as a first time homebuyer, as great an experience as we could have imagined!
Reply from Amy Fichter: I'm truly appreciative of your detailed feedback, Tylor. It was a pleasure helping you navigate through the mortgage process, especially as a first-time homebuyer. It's rewarding for me to know that my efforts in promptly answering your queries and providing accurate estimates aided in your decision-making process. I'm glad that my professionalism positively contributed to your overall experience. I hope to assist you again in future endeavors at Primary Residential Mortgage, Inc. All the best with your new home!
Janet M H
January 4, 2024
Amy herself was great! There were several parts of the process, however, that involved people that were less competent than Amy.
Reply from Amy Fichter: Dear Janet,
Thank you for your feedback. I always say that we all know someone who has a horror story about when they got a mortgage. This is because it's a complicated process with a lot of moving parts and a lot of different individuals. This process requires a lot of expertise and constant communication and if one step in the process is missed or done incorrectly, major problems can arise that could cost you time and money.
I'm happy to hear that I was able to hold it all together for you and I couldn't be more excited for you and your new home!
All the best.
Douglas Peterson L
January 3, 2024
The communication around the docusign process was laborious. Nearly each time we had to call with a question so instead of making the process streamlined it made it take longer. There were also inconsistencies - sometimes we'd log in with my password then for no reason, a code would be needed and sent to the other persons phone. On the final day we needed to pre-sign our documents but that was not indicated the previous day when previewing them. Something as simple as a checklist at the beginning of the process of each document in the order that they would be signed, would make a big difference. The staff was responsive, helpful and good to work with. The technical aspect of the process however was very disappointing doesn't feel ready for the consumer market. This is the biggest purchase -- financially and emotionally -- we'll ever make. The process should respect that.
Reply from Amy Fichter: Dear Doug,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and apologize for any inconvenience you experienced during the docusign process.
Your insights are invaluable, and we take your comments seriously as we continually strive to enhance our services.
To address your concerns:
Communication and Docusign Process:
We acknowledge that the communication around the Docusign process was laborious and resulted in additional calls on your part. We are actively reviewing our procedures to identify areas where we can streamline and improve communication to make the process more efficient and user-friendly.
Inconsistencies and Authentication Process:
We apologize for any inconsistencies in the authentication process, including the unexpected need for an additional code. These codes and/or passwords needed did depend on the sensitivity of the forms you were signing. Although I understand the annoyance they are there for your protection.
Document Signing Process:
We recognize the importance of clarity in the document signing process. Your suggestion for a checklist at the beginning of the process, outlining each document in the order of signing, is insightful. We are taking steps to implement such improvements to provide a more straightforward and organized experience for our users for I have already updated my initial email sent to my clients with this in mind.
Please know that your feedback is crucial in our ongoing efforts to enhance our services. We value your business and hope to have the opportunity to provide you with an improved experience in the future.
Please always know you can reach out for I am always here to help.
All the best and enjoy your new home!!