Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
337 Review(s)
4.96
Douglas Peterson L
January 3, 2024
The communication around the docusign process was laborious. Nearly each time we had to call with a question so instead of making the process streamlined it made it take longer. There were also inconsistencies - sometimes we'd log in with my password then for no reason, a code would be needed and sent to the other persons phone. On the final day we needed to pre-sign our documents but that was not indicated the previous day when previewing them. Something as simple as a checklist at the beginning of the process of each document in the order that they would be signed, would make a big difference. The staff was responsive, helpful and good to work with. The technical aspect of the process however was very disappointing doesn't feel ready for the consumer market. This is the biggest purchase -- financially and emotionally -- we'll ever make. The process should respect that.
Reply from Amy Fichter: Dear Doug,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your perspective and apologize for any inconvenience you experienced during the docusign process.
Your insights are invaluable, and we take your comments seriously as we continually strive to enhance our services.
To address your concerns:
Communication and Docusign Process:
We acknowledge that the communication around the Docusign process was laborious and resulted in additional calls on your part. We are actively reviewing our procedures to identify areas where we can streamline and improve communication to make the process more efficient and user-friendly.
Inconsistencies and Authentication Process:
We apologize for any inconsistencies in the authentication process, including the unexpected need for an additional code. These codes and/or passwords needed did depend on the sensitivity of the forms you were signing. Although I understand the annoyance they are there for your protection.
Document Signing Process:
We recognize the importance of clarity in the document signing process. Your suggestion for a checklist at the beginning of the process, outlining each document in the order of signing, is insightful. We are taking steps to implement such improvements to provide a more straightforward and organized experience for our users for I have already updated my initial email sent to my clients with this in mind.
Please know that your feedback is crucial in our ongoing efforts to enhance our services. We value your business and hope to have the opportunity to provide you with an improved experience in the future.
Please always know you can reach out for I am always here to help.
All the best and enjoy your new home!!
Robert I F
January 2, 2024
Amy provided a great deal knowledge and experience during our loan process. We appreciated her quick responses and thorough explanations when we had questions. This is our second loan with Amy and we'd recommend her to anyone who is looking! Thank you Amy!
Reply from Amy Fichter: I'm so glad to hear about your positive experience, Robert! It's always a pleasure assisting you with your loan process. Your trust and recommendation mean the world to me. I look forward to helping you again in the future and thank you for choosing Primary Residential Mortgage Inc. Best regards, Amy Fichter.
Christian S
January 2, 2024
Great job! Seamless transaction on an accelerated timetable
Reply from Amy Fichter: Thank you, Christian! I enjoyed working with you as well.
Joy S
January 1, 2024
Thanks Amy great as always
Reply from Amy Fichter: I'm thrilled to hear that you're happy with the service, Joy! Your feedback means a lot to me. I strive to provide the best experience for everyone at Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future.
Megan D
December 29, 2023
Amy was always available and ready to help with whatever crazy request we had! She kept us informed every step of the way and worked to get us the best rate possible. We’re grateful to have had Amy in our corner through this whole process!
Reply from Amy Fichter: I'm truly glad to hear such positive feedback, Megan! Your words mean a lot to me. I was more than happy to assist you with all your requests, no matter how unusual they may have seemed. My ultimate goal is to make sure my clients are always in the loop and get the best rate possible. Hearing that you're satisfied with the process reaffirms why I'm passionate about this job. Thank you for choosing to work with me and Primary Residential Mortgage, Inc. Your trust and satisfaction are my top priorities. Don't hesitate to reach out in the future if you need anything else. Take care!