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RedShoesIn2026_HERO
Jan 28, 2026 08:01 AM

by: Primary Residential Mortgage, Inc.

At PRMI, our culture is grounded in the philosophy of Red Shoes Living, a concept introduced by leadership expert Lonnie Mayne. At its heart, Red Shoes Living is about intentionality: choosing to lead with purpose, empathy, and accountability, and being mindful of how our actions are experienced by others.

As we step into 2026, this mindset continues to guide how Human Resources partners with the business and supports the people who make PRMI what it is.

Together, the HR leadership team brings more than 45 years of combined experience spanning Human Resources, Closing, Accounting, Branch Relations, Compliance, Secondary, and Business Technology. These diverse paths give us a deep appreciation for the realities of the great work happening across the organization. Because we’ve spent time in many of the roles we now support, we know that meaningful support begins with perspective—and with listening.

From that shared lens, our focus is clear: reduce friction where it slows teams down, strengthen experiences from day one, and ensure the human side of work remains central to how we operate.

Supporting Growth by Reducing Friction

Growth thrives in environments where clarity, trust, and efficiency are prioritized. One of our key areas of focus this year is simplifying work and improving connection—especially in moments that have the greatest impact on team members’ ability to succeed.

This includes improving visibility, streamlining processes, and strengthening communication. More importantly, it means designing systems and experiences that allow team members to spend less time navigating complexity and more time building relationships, serving borrowers, and supporting one another.

As we continue to evolve how we support the organization, we are anchoring our work to three fundamentals: accuracy, timeliness, and consistency. We approach this with transparency. We haven’t perfected everything—and we’re not pretending otherwise. What we are committed to is steady progress and dependable service that improves day by day. Doing the basics well—consistently—is what builds trust and creates momentum.

Strong internal relationships are the foundation of strong business outcomes. When friction is reduced and reliability is strengthened, both people and performance are positioned to thrive.

Setting Team Members Up for Early Success

First impressions matter. In 2025, PRMI introduced IT setup calls to ensure new hires could successfully access core systems from day one. In 2026, we are building on that foundation by continuing to refine the onboarding experience so new team members feel supported, confident, and connected from the start.

A significant part of this work is close collaboration across the organization to make training more purposeful and effective. Together, we are simplifying learning where it has become overly complex, focusing on essentials that directly support success, and identifying opportunities for new or improved training.

Over the coming year, team members can expect clearer onboarding milestones, more streamlined training paths, and improved communication around support.

Our goal is balance: enough structure to create clarity and consistency, while preserving autonomy, flexibility, and human connection.

That balance shows up through:

  • Clear expectations and the right tools to contribute early
  • A welcoming, supportive first 30 days
  • Intentional relationship-building that accelerates trust and collaboration
  • Training that is relevant, streamlined, and aligned with real-world needs
Walking in Your Red Shoes

Culture shows up most clearly in moments that never appear on an org chart.

Team members supporting one another through personal challenges.
Walking meetings that create space to reset and reconnect.
Teams coming together at critical moments to deliver for originators and homeowners.

These moments aren’t separate from the work—they are the work.

As we move into 2026, the HR team remains committed to putting our best “Red Shoe” forward—and just as importantly, to stepping into the shoes of those we serve. As we refine strategies, systems, and processes, we continue to ask one guiding question: How will this feel for the people experiencing it?

Because when that question is at the center of our decisions, everyone rises.

All boats. Same tide. Stronger together.

We welcome feedback as we continue this work. Your perspective helps us better understand how to support you—and ensures we are truly walking in your Red Shoes.

RedShoesIn2026_HERO
Jan 28, 2026 08:01 AM

by: Primary Residential Mortgage, Inc.

At PRMI, our culture is grounded in the philosophy of Red Shoes Living, a concept introduced by leadership expert Lonnie Mayne. At its heart, Red Shoes Living is about intentionality: choosing to lead with purpose, empathy, and accountability, and being mindful of how our actions are experienced by others.

As we step into 2026, this mindset continues to guide how Human Resources partners with the business and supports the people who make PRMI what it is.

Together, the HR leadership team brings more than 45 years of combined experience spanning Human Resources, Closing, Accounting, Branch Relations, Compliance, Secondary, and Business Technology. These diverse paths give us a deep appreciation for the realities of the great work happening across the organization. Because we’ve spent time in many of the roles we now support, we know that meaningful support begins with perspective—and with listening.

From that shared lens, our focus is clear: reduce friction where it slows teams down, strengthen experiences from day one, and ensure the human side of work remains central to how we operate.

Supporting Growth by Reducing Friction

Growth thrives in environments where clarity, trust, and efficiency are prioritized. One of our key areas of focus this year is simplifying work and improving connection—especially in moments that have the greatest impact on team members’ ability to succeed.

This includes improving visibility, streamlining processes, and strengthening communication. More importantly, it means designing systems and experiences that allow team members to spend less time navigating complexity and more time building relationships, serving borrowers, and supporting one another.

As we continue to evolve how we support the organization, we are anchoring our work to three fundamentals: accuracy, timeliness, and consistency. We approach this with transparency. We haven’t perfected everything—and we’re not pretending otherwise. What we are committed to is steady progress and dependable service that improves day by day. Doing the basics well—consistently—is what builds trust and creates momentum.

Strong internal relationships are the foundation of strong business outcomes. When friction is reduced and reliability is strengthened, both people and performance are positioned to thrive.

Setting Team Members Up for Early Success

First impressions matter. In 2025, PRMI introduced IT setup calls to ensure new hires could successfully access core systems from day one. In 2026, we are building on that foundation by continuing to refine the onboarding experience so new team members feel supported, confident, and connected from the start.

A significant part of this work is close collaboration across the organization to make training more purposeful and effective. Together, we are simplifying learning where it has become overly complex, focusing on essentials that directly support success, and identifying opportunities for new or improved training.

Over the coming year, team members can expect clearer onboarding milestones, more streamlined training paths, and improved communication around support.

Our goal is balance: enough structure to create clarity and consistency, while preserving autonomy, flexibility, and human connection.

That balance shows up through:

  • Clear expectations and the right tools to contribute early
  • A welcoming, supportive first 30 days
  • Intentional relationship-building that accelerates trust and collaboration
  • Training that is relevant, streamlined, and aligned with real-world needs
Walking in Your Red Shoes

Culture shows up most clearly in moments that never appear on an org chart.

Team members supporting one another through personal challenges.
Walking meetings that create space to reset and reconnect.
Teams coming together at critical moments to deliver for originators and homeowners.

These moments aren’t separate from the work—they are the work.

As we move into 2026, the HR team remains committed to putting our best “Red Shoe” forward—and just as importantly, to stepping into the shoes of those we serve. As we refine strategies, systems, and processes, we continue to ask one guiding question: How will this feel for the people experiencing it?

Because when that question is at the center of our decisions, everyone rises.

All boats. Same tide. Stronger together.

We welcome feedback as we continue this work. Your perspective helps us better understand how to support you—and ensures we are truly walking in your Red Shoes.