Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
376 Review(s)
4.92
Kari D
March 28, 2024
Jared- thanks for a straightforward transaction and for being easy to get in touch with and super responsive and clear in your follow-up. Great service!
Reply from Jared Hansen | Loan Officer | Primary Residential Mortgage, Inc.: Thank you Kari for your kind words. I am glad we were able to help you with your home purchase.
Benjamin A H
March 22, 2024
Amber and her team did an exceptional job of closing the loan quickly and providing updates throughout the process. Excellent customer service and highly satisfied buyers, sellers and agents!
Jacob R S
March 10, 2024
Made the process easier than expected
Reply from Amber Gauthier: I deeply appreciate your kind words and positive rating, Jacob. It was my pleasure to assist you through the process and make your experience at Primary Residential Mortgage, Inc. as smooth as possible. Feel free to reach out if you have any more mortgage needs in the future. Thank you for taking the time to write this review.
Zachary G
February 28, 2024
I spent 2 years trying to buy home for my family to officially set roots. Michelle and her team believe in us and helped make it possible. We are in the home of our dreams and can’t wait to raise my son and work on having another! Michelle and her team helped me after hours, when I would have questions and worried. She was fast, proactive, professional, empathetic, and understanding. I have bought a house before and the experience was absolutely horrible and never was informed but with Michelle and her team that wasn’t the case! I will for ever be greatful and always refer her and if we ever by again she will the one!
Reply from Michelle Gross | Loan Officer | Primary Residential Mortgage, Inc.: Zach, thank you so much for the kind review! It was my absolute pleasure to help you and Bre purchase a new home. You ARE the reason I do this work. Congratulations! And I hope you and your family have many beautiful years in your new home. Welcome back to Alaska my friend!
Matt D
February 21, 2024
You are seriously the best Michelle!
Reply from Michelle Gross: I'm thrilled to hear that you had such a positive experience, Matt! Your feedback truly means the world to me and the entire team at Primary Residential Mortgage, Inc. We aim to provide the highest level of service and it's wonderful to hear that reflected in your review. It was an absolute pleasure working with you. Thank you for the 5-star rating!