Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
179 Review(s)
4.96
Murtadha H February 1, 2025
Whatever I say here won’t do justice to how great this company is, especially Dane. I worked with him to get a mortgage—an absolutely great person with a great attitude. He always responded quickly and helped with any questions I had. I’ll tell you right now, if any family or friend needs a mortgage in the future, I’d send them here without even thinking twice. If it’s in California or any state this office can work in, it’s definitely Dane. If not, they are still they’ve got offices all over the USA.
Sabrina Elizabeth October 18, 2024
She answered all our questions and worked quickly
Reply from Laura Ruel: I'm delighted to hear that you had a positive experience, Sabrina. Your feedback means a lot to me. I always strive to provide quick, clear responses to all my clients' questions. It pleases me to know I was able to meet your expectations. Thank you for choosing Primary Residential Mortgage, Inc. It was a pleasure working with you.
Sol September 23, 2024
I am thrilled to write this recommendation for Laura Ruel, an outstanding lender who has been an invaluable partner in my real estate journey. Laura’s dedication, knowledge, and unwavering commitment to her clients have left an indelible mark on me.
Laura’s depth of knowledge in the mortgage industry is truly impressive. She navigates complex financial landscapes effortlessly, ensuring that her clients receive the best possible advice. Her insights have been instrumental in closing successful transactions.
Her patience knows no bounds. She takes the time to explain intricate details to clients, making sure they feel informed and confident throughout the process. Her ability to accommodate different needs and circumstances is commendable.
Laura doesn’t settle for mediocrity; she consistently delivers excellence. Her responsiveness, attention to detail, and proactive communication set her apart. I’ve witnessed her work tirelessly to secure the best rates and terms for my clients.
Laura genuinely cares about her clients’ well-being. She listens attentively, tailors solutions to their unique situations, and ensures a smooth experience. Her empathy and kindness create lasting relationships.
In summary, Laura Ruel is not just a lender; she’s a trusted advisor, a problem solver, and a beacon of professionalism. I wholeheartedly recommend her to anyone seeking mortgage services. Laura, thank you for being an integral part of my success—I look forward to many more collaborations!
Reply from Laura Ruel: Thank you so much, Sol, for this glowing review. It's truly delightful to hear that my approach and dedication have played a crucial role in your real estate journey. I appreciate your kind words about my knowledge of the mortgage industry, my patience, and my commitment to excellent service. Your acknowledgment of my effort to accommodate different needs and situations means a lot. I'm thrilled that I could be a trusted advisor for you and provide you with solutions tailored to your unique situations. Ensuring a smooth experience for my clients is my top priority, and it's heartening to know that this aspect was appreciated. Your recommendation and your promise of future collaborations energize me, and I'm looking forward to continuing our work together. Thank you again for taking the time to share this wonderful feedback. It was a pleasure working with you and I'm excited about what the future holds for us at Primary Residential Mortgage, Inc.
Ivan de Jesus September 22, 2024
We have a great experience with Laura. She’s the best. She was really helpful and had great communication with us. She’s really honest and professional. We thank her for everything that she did for me and my family. I’m sure that we will recommend her to friends and family and will work with in the future.
Reply from Laura Ruel: I'm so glad to hear that you had a positive experience, Ivan! Your kind words truly mean a lot to me. I always aim to provide excellent communication and professional service, so it's fantastic to hear that this was reflected in your experience. It was my pleasure to assist you and your family. I look forward to the opportunity to work with you again in the future. Until then, if you have any questions or need further assistance, please don't hesitate to get in touch. Thank you once again for choosing Primary Residential Mortgage, Inc. and for taking the time to leave such a wonderful review!
Maricela September 21, 2024
We had a great experience with Laura. She was really helpful and went above and beyond to help us. She worked with us for several years until we finally were ready to purchase our home. She worked her magic to help us help all of the help that we needed to get our home. She was always giving us updates and had great communication. I definitely will recommend our friends and family to go with Laura if they are planning on buying a home.
Reply from Laura Ruel: I'm thrilled to hear that you had such a positive experience, Maricela! It's always my goal to go above and beyond for my clients, and I'm glad I could do that for you. Your home buying journey was a long one, but I'm glad I could be there every step of the way, providing updates and ensuring smooth communication. Thank you for recommending me to your friends and family - it's the highest compliment I could receive. Enjoy your new home!