Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
2547 Review(s)
4.93
Alma J O
April 10, 2022
More communication would have been great. There were times where I didn’t know what the next move was or what we were waiting on and I would wait a little over a week to know what was going on.
Reply from Nhi Nguyen: Hi Jazmin! I’m so sorry to hear about your experience – thank you for bringing it to my attention. I’ve given you call to set up some time to chat so I can figure out what happened and make things right! Looking forward to speaking with you.
shopeabam
April 8, 2022
I was very nervous going into this whole thing but Christine was so friendly and helpful! She made the whole process much easier than I was expecting and was an absolute joy to work with.
Reply from Owner: Thank you for your kind review, Shopeabam! Treating my borrowers with the highest level of respect is my number one goal. It was my pleasure to serve you.
Laura Kay A
April 8, 2022
Worked with us!
Reply from Lori Muller: Kay, I so enjoyed working with you and Wayne on the next phase of your home ownership goals. Thank you for choosing me and my team.
Logan Glasenapp
April 7, 2022
Christine helped us refinance our house and I'm sure to her it was just doing her job, but to us she truly performed magic. We locked in a super low rate, reduced our monthly payment by 33%, and received a new appraisal which gave us basically free equity based on market trends. If anyone is looking for a house or to refinance, I wouldn't send them anywhere else.
Reply from Owner: Thank you for taking the time to write this review, Logan! A fast and easy refinance is not possible without the help of a knowledgeable, professional loan originator. I appreciate your feedback and hope you'll return to me and Waterstone Mortgage with your future home purchase or refinance needs. Don't be a stranger.
Logan Glasenapp
April 7, 2022
Christine helped us refinance our house and I'm sure to her it was just doing her job, but to us she truly performed magic. We locked in a super low rate, reduced our monthly payment by 33%, and received a new appraisal which gave us basically free equity based on market trends. If anyone is looking for a house or to refinance, I wouldn't send them anywhere else.
Reply from Waterstone Mortgage Corporation: Thank you for the review, Logan! Christine is an exceptional loan originator. From her communication skills to her knowledge on how to get her clients the lowest rates – she is an all-around loan-originating rock star. We hope you will continue to work with Christine for all of your future mortgage and refinance needs.