Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
308 Review(s)
4.95
Maria Virginia G
December 3, 2023
Nosotros agradecemos mucho la ayuda de Mara y su equipo de trabajo. Tuvimps una excellent experiencia comprando nuestra primera casa. Mara es una excellent persona , muy Buena communication, muy Profesional y sabe lo que hace. Muy buenas explication y muy motivadora.
Reply from Mara Montes: Muchas gracias por tus amables palabras, Maria. Estoy muy contenta de saber que tuviste una excelente experiencia con nosotros en Primary Residential Mortgage, Inc. Nos esforzamos por proporcionar la mejor comunicación y profesionalismo posible, y estoy encantada de saber que lo hemos logrado contigo. Fue un placer ayudarte a comprar tu primera casa. ¡Tu satisfacción es nuestra motivación!
Joshua Charles W
November 30, 2023
The team was amazing. Kept me informed thru the whole process and made it super simple highly recommend and will definitely recommend
Reply from Mara Montes: Thank you so much for your kind words, Joshua. I'm delighted to hear that you found our process to be simple and communicative. The team at Primary Residential Mortgage, Inc. and myself strive to provide the best service possible, and your recommendation means a lot to us. We look forward to assisting you in any future property endeavors. - Mara Montes
Lisette Lucia S
November 11, 2023
Mara was very attentive throughout the whole loan process, she listened to our needs, and helped us find the best option available. Mara is very knowledgeable, she answered all the questions we had as first time home buyers. Working with Mara was an excellent experience, she made us feel so comfortable.
Reply from Mara Montes: Thank you so much for your kind words, Lisette. It was a pleasure to guide you through your first home buying process. Your satisfaction is my top priority and I'm delighted to hear that you felt comfortable with the loan process. I strive to provide the best service to every customer at Primary Residential Mortgage, Inc. Looking forward to assisting you in the future. Best, Mara Montes.
Carlos Alber C
October 28, 2023
Mara explains everything very clearly, seeking, in addition to getting the mortgage, the best option for us. Mara is a person with very beautiful energy, as is her assistant Sofia, both of them always made us feel confident about taking this big step in our lives. We are very grateful!
Reply from Mara Montes: Thank you so much, Carlos, for your generous feedback and the 5-star rating! I'm thrilled to know that you found my explanations clear, and that Sofia and I could contribute positively to your mortgage experience. We strive to provide the best options and maintain a positive energy throughout the process. Your confidence and satisfaction are our top priority. We appreciate your kind words and are grateful for the opportunity to assist you in this big step of your life. Thanks again, Carlos, for choosing Primary Residential Mortgage, Inc.
Alexander P
October 26, 2023
Is a professional person
Reply from Mara Montes: Thank you for your kind words, Alexander! I'm thrilled to hear that you were satisfied with my professionalism. At Primary Residential Mortgage, Inc., we always strive to provide top-notch service to our clients. Your high rating and positive feedback mean the world to me. Looking forward to assisting you again in the future! - Mara Montes
