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Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

308 Review(s)
4.95
Josemanuel V February 28, 2024
Mara went above and beyond to offer recommendations, bits of knowledge and stories of others who went through a similar experience when I asked for more info on certain topics. As a first-time home buyer, I couldn't have been more satisfied with the job that Mara did. She printed the papers for me a walked me through everything line by line and took the time to make sure I understood everything and explained things in simple terms on items I was confused on. She also worked around my touch schedule. I travel for work, so while I was in Iowa, Oregon and Washington, she made it possible for me to continue learning, making progress, and making forward steps on my loan whenever possible. She understood my sense of urgency and made me feel valued. She made accommodations and offered to meet outside of her working hours. Everything was basically Idea. I understand now why she does not need to advertise, and her previous clients come back and refer other future clients. The business and the services are just that good! Thanks for everything as we will see each other again!
Reply from Mara Montes: Thank you so much, Josemanuel, for the glowing review. I deeply appreciate your kind words and it was an absolute pleasure to assist you through your first home buying process. Navigating this journey can be complex, especially when balancing a busy schedule, but I'm glad to hear that the efforts to work around your travel were successful. Your satisfaction and understanding were my top priorities, so I'm thrilled to hear that you felt valued and well-informed every step of the way. Remember, I'm always here for you and your mortgage needs. Looking forward to our future interactions. Take care!
A RAMÍREZ January 21, 2024
(Translated by Google) The nightmare of my life began when this person helped my husband buy our first house since a month after purchasing it the air conditioning broke down after 11 months we had a fire in one of the bathrooms and apparently now the plumbing The pipe is also damaged. It is sad to see that one invests all the money of one's life and that people just want to make a little money to sell a house like that. The truth is, instead of becoming a happiness, it has become a stress for me and me. family for the expenses that this entails. Not to mention that we had to live in a hotel because of what happened at home, how much confidence does one now have in this home that more and more problems are appearing, the truth is that I would not recommend it and if I could giving her zero stars I would give them to her and her partner Tina (Original) La pesadilla de mi vida empezó cuando esta persona le ayudó a mi esposo a comprar nuestra primera casa ya que al mes de haberla adquirido el aire acondicionado se descompuso a los 11 meses tuvimos un incendio en uno de los baños y al parecer ahora la plomería la cañería también está dañada es triste ver que invierte uno todo el dinero de su vida y que las personas son por ganar un poco de dinero vendan una casa así la verdad esto en lugar de volverse una felicidad se ha vuelto un estrés para mí y para mi familia por los gastos que esto conlleva Sin contar que tuvimos que estar viviendo en un hotel por lo que pasó en el hogar que confianza tiene ahora uno en este hogar que cada vez van saliendo más y más problemas la verdad yo no la recomendaría y si pudiera darle cero estrellas se las daría a ella y a su compañera tina
Antonio O December 30, 2023
Thank you for the outstanding work your team always does!!
Reply from Mara Montes: I'm thrilled to hear that you're happy with our service, Antonio! Your kind words are why we do what we do. We aim to always provide outstanding service at Primary Residential Mortgage, Inc. Thank you for taking the time to leave us such a wonderful review. We look forward to serving you again in the future. Best, Mara Montes
Patty S December 19, 2023
Mara was very helpful through the process . She is very knowledgeable and always answer my questions in time ! Keep up the good work Mara .
Carlos B December 8, 2023
Awesome job with the whole process you made everything so much easier. Looking forward yo working with you soon!
Reply from Mara Montes: Thank you so much for your positive feedback, Carlos. I'm thrilled to hear that you found the process to be smooth and manageable. At Primary Residential Mortgage, Inc., we strive to provide our customers with a seamless and efficient experience. I'm looking forward to our future collaborations. Thank you again for your kind words and the 5-star review.