Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
254 Review(s)
4.87
Virginia January 20, 2024
Love, super and good
Daniel Leandro August 8, 2023
The initial numbers for the clousure were not the finals i have to pay more
Wallys July 29, 2023
Jacqueline was great throughout the entire process. She was available even after hours for any questions we had or needed help with. Jacqueline attended the closing and signing of documents. She was always looking for solutions to solve the problem and complete the closing. Thank you Jackeline for all you do for your clients and for your team. Thank you for all the help you gave me in a difficult moment that I had during the transaction. You are an excellent professional and an extraordinary person.
Reply from Aida Pimentel: I'm thrilled to hear such positive feedback about your experience with Primary Residential Mortgage, Inc. It's our goal to provide outstanding service and be there for our clients whenever they need us, even after hours. It's fantastic to know we were able to assist you during a challenging time and ensure a smooth closing. We truly embody our commitment to professionalism and client care. Thank you for your 5-star review, Wallys. We look forward to working with you in the future.
Landys June 17, 2023
Closed on time great service.
Reply from Aida Pimentel: Thank you for the wonderful rating and feedback, Landys! It's great to hear that we provided timely service that met your needs. At Primary Residential Mortgage, Inc., we strive for such excellence and your praise demonstrates that we're achieving our goal. We look forward to continuing the same level of service in the future.
Iraemis June 13, 2023
It was a pleasure doing business with Jackie. She is very knowledgeable and professional. The loan process went super smooth and we closed successfully.
Reply from Aida Pimentel: Thank you for taking the time to leave such a positive review, Iraemis. It's excellent to hear that you appreciated our knowledge and professionalism and that the loan process with Primary Residential Mortgage, Inc. went smoothly for you. Your feedback gives us the motivation to continue delivering top-notch services. We look forward to serving you again in the future.