Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
209 Review(s)
4.92
Kendra Jeanne W
August 17, 2023
Lee was very quick and very helpful with all of my questions. He explained everything within the process thoroughly.
Reply from Lee Smith: I can't express how much your kind words mean to me, Kendra. I'm delighted to hear that you found our process at Primary Residential Mortgage, Inc. clear and satisfactory. It was my pleasure to assist you with your inquiries and ensure a smooth, prompt experience. Your 5-star rating is greatly appreciated, and I look forward to the possibility of assisting you again in the future. Best regards, Lee Smith.
Amanda Lerae B
August 9, 2023
The team was amazing! They were always very helpful and always answered any questions that we had. The process was very easy. We thank you so much for your help!
Reply from Lee Smith: Thank you for your kind words, Amanda! We strive to make the process as easy as possible and are glad that we could help you. We appreciate your business and your review!
Shuguang L
August 8, 2023
Responsive to questions, transparent, and providing good advices. Will consider to work with him again in the future.
Reply from Lee Smith: Thank you for the kind words, Shuguang! It was a pleasure working with you and I look forward to the opportunity to work with you again in the future. At Primary Residential Mortgage, Inc., we strive to provide the highest level of customer service and guidance. Please don't hesitate to reach out if you have any additional questions or needs.
Joyce M
August 6, 2023
Lee has been great. He came in at the last minute and saved the day!
Dennis Lee G
August 4, 2023
Compared to the first time I purchased a home this experience was night and day. Lee explained everything clearly and in detail. Himself and his team was always so helpful and eager to answer any and all quesCompared to the first time I purchased a home this experience was night and day. Lee explained everything clearly and in detail. Himself and his team was always so helpful and eager to answer any and all questions. The entire process was smooth from start to finish and my family and I could not be more thankful!
Reply from Lee Smith: Dennis, thank you for your kind words and for taking the time to leave a review. I am so happy to hear that your experience this time around was much better than your first home purchase! I am proud to have been a part of the process and it was my pleasure to help you and your family through it. I am grateful for your trust in me and Primary Residential Mortgage, Inc.