Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
209 Review(s)
4.92
Ernesto G
January 2, 2024
Communication, knowledge, respectful,integrity and is very nice person
Reply from Lee Smith: I'm truly grateful for your kind words, Ernesto. I strive to provide the best service to my clients and it's always rewarding to hear that my efforts are appreciated. My role at Primary Residential Mortgage, Inc. is to ensure my clients are informed and comfortable throughout the process, so your positive feedback is greatly appreciated. Thank you for taking the time to share your experience.
Lucy H
December 21, 2023
Lee, your personal attention to this transaction was unbelievable. I appreciate you and your teams dedication and look forward to many more opportunities to work with you in the New Year!
Reply from Lee Smith: Thank you so much for your kind words, Lucy. I'm glad to hear you had a positive experience. It was a pleasure working with you and your satisfaction is our top priority. Looking forward to serving you in the future. Best wishes for the New Year!
Susan Storan U
October 19, 2023
Lee and his team are excellent -this was a complex loan application. I know that not every lender could’ve done this loan . Lee always delivers !
Jasmyn O
September 26, 2023
Lee went out of his way to explain the process of purchasing a home which was incredibly helpful for a first time home buyer. It made the process much less stressful because I knew what to expect and how to manage it. He was always available for questions and had timely responses.
Lawrence Manuel M
September 4, 2023
Lee was always responsive and helped me get my refinance done quickly. He is very knowledgeable and makes a sometimes confusing process very comfortable. He understood my individual needs and made sure I was 100% satisfied with my loan before closing. I have worked with Lee before and will continue to contact him for any of my future needs.
Reply from Lee Smith: I deeply appreciate your positive feedback, Lawrence. It's always a goal of mine to make the refinancing process as straightforward and comfortable as possible. I'm delighted to hear that you felt 100% satisfied before closing - that's what I strive for with every client. Thank you for choosing me for your past needs and your willingness to do so in the future. It's always a pleasure working with you.