Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.

Check out what past customers have said about working with us...

Overall Rating:

105 Review(s)

Brian T. H May 7, 2024

Carol N May 6, 2024

Brian Kent E May 3, 2024

Very courteous and professional, I feel Annette really looked out for me. Very happy with everything.

Reply from Annette Norfolk: Thank you so much for your generous review, Brian. I'm thrilled to know you're happy with the service you received. It was my pleasure looking out for you in this important process. Your satisfaction is the highest priority for us at Primary Residential Mortgage, Inc. We hope to serve you again in the future.

Lynn G December 4, 2023

Annette was incredible! She kept us informed every step of the way and made the entire loan process simple and easy to understand. Annette made sure we were able to close as early as possible and when we ran into a snag, she jumped into action and resolved the issue. I know there are a zillion details that occur in the background on a loan, and Annette managed the process expertly and professionally, and with very little effort on our part. She is a delight to work with, and made our cross-country move much less stressful. We so enjoyed working with Annette and PRMI. She definitely has all our future business!!!!!

Reply from Annette Norfolk: Lynn, I'm overjoyed to hear your positive feedback! It was my pleasure to make sure your loan process was as smooth and stress-free as possible. There certainly are many moving parts in such a process, and my goal is always to handle those so you can focus on the excitement of your cross-country move. I'm glad I was able to help make it less stressful for you. Your kind words are greatly appreciated, and I look forward to working with you on your future business. Thank you for choosing me and Primary Residential Mortgage, Inc. - Annette Norfolk.

Ronald J J November 9, 2023

Good Morning, Everyone knows that the purchasing of a home can be and is very very stressful. Annette and Her Team of Professionals made the experience of my new home purchase as smooth as possible. Which I really really appreciated. Everyone I worked with in preparing for the closing of the purchase helped and guided me through the process. The whole team and especially Annette stayed in constant contact and updated me along the way with every little detail. Sometimes several times a day if needed and answered every question I had. Everything is done on-line now days the definitely faster however that can create it's own set of problems with someone who is not an expert with a computer. This is where Annette and her team excelled in helping me. Everyone was So helpful in helping me understand what was needed to complete the sale and how to do everything the right way. The process was so smooth that the closing date was actually moved up which from what I understand is difficult on a manufactured home purchase. I know this is their job, but in todays day and age it's hard to get that personal and truly interested in helping You attention and care that I felt I received. There is not much more I can say other than THANK YOU SO MUCH! You truly don't realize how Happy I am with the purchase of my new home and how everyone involved helped make me feel very very lucky and special. THANKS AGAIN!! Ron Jacobsen

Reply from Annette Norfolk: Ron, I and my Team cannot thank you enough for the very kind words and fabulous review! You made it easy for us, though... You listened to our advice and jumped on anything we needed done.... I am so very thankful in getting to work with you and getting to know you! Welcome to Lake Havasu City, AZ... I look forward to seeing you finally Home!!! Wishing you many happy memories!!! - Annette and Team at PRMI